Apprenticeship Coordinator | Employer & Learner Support

Pertemps Specialist Talent Solutions; Stafford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

25 days leave + holidays

Wellbeing days

Employee assistance

WFH weeks

Job summary

Pertemps Specialist Talent Solutions is seeking an Apprenticeship Coordinator to join our Employer & Learner Support team in Stafford. The role combines office-based coordination with remote work and focuses on onboarding, eligibility checks and continuous learner support.

You will manage learner records, monitor progress, and liaise with employers and internal teams to ensure smooth programme delivery. We seek a proactive, detail-oriented professional with strong communication skills.

Qualifications

• Strong administration and organisational skills.
• Excellent communication and customer service.
• High attention to detail and accuracy.
• Proficiency with Microsoft 365 and databases.

Responsibilities

• Act as the main point of contact for employers and apprentices.
• Support learner onboarding, eligibility checks and enrolment activities.
• Maintain accurate learner records and apprenticeship documentation.
• Monitor apprentice progress and provide updates to employers and internal teams.
• Coordinate gateway activities and prepare supporting documentation.
• Respond to employer and learner enquiries in a timely and professional manner.
• Support apprenticeship compliance and funding requirements.
• Build strong stakeholder relationships and contribute to continuous improvement initiatives.

Job description

Apprenticeship Coordinator | Employer & Learner Support

Salary: £28,000 per annum

Location: Stafford | Hybrid Working (3 days office, 2 days home)

• Hybrid working (3 days office, 2 days home).
• 25 days annual leave plus bank holidays and Christmas closure.
• 4 wellbeing days per year.
• Employee Assistance Programme.
• 3 additional work-from-home weeks per year.

Hybrid working (3 days office, 2 days home).

An exciting opportunity has arisen to join a growing Training Provider and Awarding Organisation. This role is ideal for an organised, customer-focused professional with experience in apprenticeships, training administration, learner services, education, or stakeholder support.

Key Responsibilities

• Act as the main point of contact for employers and apprentices.
• Support learner onboarding, eligibility checks and enrolment activities.
• Maintain accurate learner records and apprenticeship documentation.
• Monitor apprentice progress and provide updates to employers and internal teams.
• Coordinate gateway activities and prepare supporting documentation.
• Respond to employer and learner enquiries in a timely and professional manner.
• Support apprenticeship compliance and funding requirements.
• Build strong stakeholder relationships and contribute to continuous improvement initiatives.

About You

We're looking for someone who is highly organised, personable and enjoys working in a fast-paced, service-focused environment.

• Strong administration and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Confidence using Microsoft 365 and database systems.
• The ability to manage multiple priorities and deadlines.
• A proactive, adaptable and solutions-focused approach.
• Experience building positive relationships with customers, learners, employers or stakeholders.

Desirable Experience

• Previous experience within apprenticeships, education, training or learner services.
• Knowledge of apprenticeship funding rules, compliance and documentation.
• Experience supporting employers and learners throughout programme delivery.
• Stakeholder management experience.
• Understanding of the rail sector would be an advantage.