Streetworks Faults Coordinator

Confidential; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Doocey Group is a long-established utility and civil engineering contractor based in Tipton, seeking a Streetworks Faults Administrator. The role centers on coordinating Streetworks activities, logging faults, liaising with contractors and authorities, and keeping accurate records to ensure smooth operations and timely resolutions.

You will manage permits, monitor SLAs, produce reinstatement documentation, and support teams with administrative tasks.

Qualifications

• Experience in busy operational or utilities admin environments.
• Ability to manage multiple priorities with attention to data.
• Strong verbal and written communication and stakeholder liaison.
• Willingness to undertake training on legislation and standards.

Responsibilities

• Coordinate and manage Streetworks fault activities from notification to resolution.
• Log and maintain records of faults, permits and related works.
• Communicate fault details to operations teams and contractors.
• Create and distribute reinstatement documentation and work instructions.
• Monitor permit durations and ensure compliance with requirements and SLAs.
• Liaise with clients, local authorities, contractors and internal stakeholders.
• Review permit conditions for regulatory compliance.
• Manage Authority Imposed Variations and inform teams.
• Upload and maintain site docs, photos and work records.
• Track outstanding information and chase updates from clients.
• Maintain reporting systems and data logs.
• Support teams with administrative coordination to finish works.
• Participate in meetings and contribute to improvements.

Skills

Organisational skills

Attention to detail

Communication skills

Stakeholder liaison

Time management

Problem solving

Adaptability

Proactive attitude

Education

GCSEs or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Doocey Group is a long-established utility and civil engineering contractor based in Tipton, seeking a Streetworks Faults Administrator. The role centers on coordinating Streetworks activities, logging faults, liaising with contractors and authorities, and keeping accurate records to ensure smooth operations and timely resolutions.

You will manage permits, monitor SLAs, produce reinstatement documentation, and support teams with administrative tasks.