Streetworks Coordinator: SLA-Driven Scheduling & Permits

Go Traffic Management Limited; Lutterworth; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Streetworks Co-Ordinator in Lutterworth to support the Operations Team and Operations Support Manager. The role focuses on programming work to meet client SLAs and customers' expectations, with emphasis on accurate data handling and proactive issue resolution.

Key duties include starting and stopping work per permits, maintaining works systems data, coordinating with third parties, and driving continual improvements in streetworks performance.

Responsibilities

• Start and Stop work in accordance with SLA and permits
• Understand the works system and work to the processes accordingly – Training will be given
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Be responsible for Streetworks performance and driving continual improvements with the Operational teams
• Validate and transmit notice/permit requests in a timely manner
• Open and close off Streetworks notices/permits, submit final registrations, identify street works issues and apply early intervention and elevate street works compliance issues where appropriate
• Coordinate with other 3rd parties e.g. Parking suspensions, bus stop suspensions, road closures etc
• Analyse and respond to Section 74 charges & fixed penalty offences
• Run and circulate daily jeopardy reports as required
• Monitor and chase any outstanding issues
• Provide general admin support
• Be part of a call desk
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Job description

Network Plus is seeking a Streetworks Co-Ordinator in Lutterworth to support the Operations Team and Operations Support Manager. The role focuses on programming work to meet client SLAs and customers' expectations, with emphasis on accurate data handling and proactive issue resolution.

Key duties include starting and stopping work per permits, maintaining works systems data, coordinating with third parties, and driving continual improvements in streetworks performance.