Streetworks Faults Administrator

Doocey Group; Birmingham; On-site; GBP 21,000 - 32,000; Full time

Job summary

Doocey Group in Tipton is seeking a Streetworks Faults Administrator to coordinate and manage streetworks tasks related to infrastructure faults, logging and tracking faults, liaising with contractors and local authorities, and keeping records up to date.

The role requires strong organisation, meticulous data entry and clear communication with internal teams and external partners to ensure timely fault resolution and regulatory compliance.

Qualifications

• Experience in busy operations/utilities environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills.
• Confident liaising with stakeholders at all levels, both internally and externally.
• Proactive and self-motivated, with a positive "can-do" approach.
• Effective problem-solving and decision-making skills.
• Excellent time management skills and ability to work to deadlines.
• Ability to adapt and thrive in a fast-paced environment.
• Experience working with Streetworks, highways, utilities or works management systems would be advantageous.

Responsibilities

• Coordinate and manage Streetworks fault activities from initial notification through to resolution.
• Log, track and maintain accurate records of faults, permits and related works.
• Communicate fault details and work requirements to operational teams and contractors.
• Create and distribute reinstatement documentation and work instructions.
• Monitor permit durations and ensure compliance with Streetworks requirements and SLAs.
• Liaise with clients, local authorities, contractors and internal stakeholders to resolve issues efficiently.
• Review permit conditions and ensure all works are completed in accordance with relevant regulations.
• Manage Authority Imposed Variations and communicate changes to operational teams.
• Upload and maintain supporting documentation, including site photos and work records.
• Track outstanding information and proactively chase updates from clients and suppliers.
• Maintain reporting systems, logs and spreadsheets to ensure accurate operational data.
• Monitor job progress and identify any compliance or process issues requiring attention.
• Support operational teams with administrative coordination to ensure timely completion of works.
• Participate in team meetings and contribute to continuous improvement initiatives.

Skills

Organisational skills

Multi-priority management

Data accuracy

Stakeholder liaison

Time management

Proactive attitude

Problem solving

Education

GCSEs or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Title

Streetworks Faults Administrator

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Tipton

Our Company

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment.

As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

The Role

The Streetworks Faults Administrator is responsible for coordinating and managing Streetworks activities related to infrastructure faults. This includes logging and tracking faults, liaising with contractors and local authorities, ensuring compliance with regulations, and maintaining accurate records. The role involves significant communication and administrative duties to ensure smooth operations and resolution of Streetworks issues.

Responsibilities

• Coordinate and manage Streetworks fault activities from initial notification through to resolution.
• Log, track and maintain accurate records of faults, permits and related works.
• Communicate fault details and work requirements to operational teams and contractors.
• Create and distribute reinstatement documentation and work instructions.
• Monitor permit durations and ensure compliance with Streetworks requirements and SLAs.
• Liaise with clients, local authorities, contractors and internal stakeholders to resolve issues efficiently.
• Review permit conditions and ensure all works are completed in accordance with relevant regulations.
• Manage Authority Imposed Variations and communicate changes to operational teams.
• Upload and maintain supporting documentation, including site photos and work records.
• Track outstanding information and proactively chase updates from clients and suppliers.
• Maintain reporting systems, logs and spreadsheets to ensure accurate operational data.
• Monitor job progress and identify any compliance or process issues requiring attention.
• Support operational teams with administrative coordination to ensure timely completion of works.
• Participate in team meetings and contribute to continuous improvement initiatives.

Technical Skills & Experience

• Previous administration experience in a busy operational or utilities environment.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills.
• Confident liaising with stakeholders at all levels, both internally and externally.
• Proactive and self-motivated, with a positive "can-do" approach.
• Effective problem-solving and decision-making skills.
• Excellent time management skills and ability to work to deadlines.
• Ability to adapt and thrive in a fast-paced environment.
• Experience working with Streetworks, highways, utilities or works management systems would be advantageous.

Qualifications & Training

• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• GCSEs (Grade 4/C or above) or equivalent qualifications.
• Willingness to undertake training and maintain knowledge of relevant legislation and industry standards.

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.