Stratford Store Supervisor – Lead Retail & Service

POP MART UK CORPORATION LTD; Greater London; Vor Ort; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

POP MART UK CORPORATION LTD in London Stratford is seeking a Store Supervisor to join our Stratford store. You will work with the Assistant Store Manager to oversee daily retail operations and ensure the sales team delivers POP MART's high standards of customer service.

This leadership role requires excellent organisational skills, strong communication, and a passion for designer toys. You will train staff, manage visual merchandising, and contribute to strategies that drive sales while

Qualifikationen

• Fluent in professional English (verbal and written).
• Proactive with strong customer service to enhance the shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills supervising a team.
• Strong organisational skills with attention to detail.
• Proficient in rota scheduling and sales reporting tasks.
• Good time management and prioritisation abilities.
• Team-oriented with the ability to motivate and inspire others.

Aufgaben

• Act as the store-in-charge, overseeing all aspects of store operations.
• Provide exceptional customer service and resolve any customer issues or complaints.
• Train and supervise the sales team, ensuring they adhere to company policies and procedures.
• Collaborate with the Store Manager to develop strategies for achieving sales targets.
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment.
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting.
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level.
• Manage the cashier point’s daily opening and closing procedures.
• Conduct regular staff meetings to communicate goals, expectations, and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Kenntnisse

Fluent English

Customer service

Sales strategy

Leadership

Organisational skills

Rota scheduling

Time management

Team motivation

Jobbeschreibung

POP MART UK CORPORATION LTD in London Stratford is seeking a Store Supervisor to join our Stratford store. You will work with the Assistant Store Manager to oversee daily retail operations and ensure the sales team delivers POP MART's high standards of customer service.

This leadership role requires excellent organisational skills, strong communication, and a passion for designer toys. You will train staff, manage visual merchandising, and contribute to strategies that drive sales while