Flagship Store Supervisor - London Retail Leader

POP MART UK CORPORATION LTD; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured bonus scheme linked to公司/个人

Employee Assistance Programme (EAP)

Aon employee benefits platform access

Training and development programmes

Regular team events

Job summary

POP MART UK CORPORATION LTD in London is seeking a dedicated Store Supervisor to join our new flagship London store. You will support the Floor Manager, lead the sales team, and ensure exceptional customer service while upholding POP MART’s retail standards.

Excellent communication, leadership, and a passion for pop culture are essential. The role offers a 40-hour workweek with shifts including evenings and weekends.

Qualifications

• 2+ years of supervisory or management experience within a fast-paced, high-volume retail or customer-facing environment.
• Strong leadership skills with a proven ability to develop and inspire a team.
• Excellent communication and customer-resolution skills, confident in handling complex situations.
• Solid commercial awareness with an understanding of store operations and performance drivers.

Responsibilities

• Support the Floor Manager in overseeing day-to-day store operations, stepping in to lead the floor in their absence.
• Deliver exceptional customer service, resolving customer issues and complaints in line with POP MART standards.
• Supervise and coach the sales team day-to-day, ensuring adherence to company policies and procedures.
• Support the Floor Manager and leadership team in working toward sales targets and commercial goals.
• Monitor inventory levels and stock accuracy, coordinating with the merchandising team and leadership on replenishment and discrepancies.
• Maintain visual merchandising and store presentation to the highest standard.
• Oversee cashier point opening and closing procedures.
• Contribute to staff meetings, helping communicate goals, expectations and updates to the team.
• Support recruitment activity and the onboarding/training of new team members.
• Assist with administrative tasks such as rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Supervisory experience

Leadership

Customer service

Store operations

Retail sales

Tools

CEGID POS

Job description

POP MART UK CORPORATION LTD in London is seeking a dedicated Store Supervisor to join our new flagship London store. You will support the Floor Manager, lead the sales team, and ensure exceptional customer service while upholding POP MART’s retail standards.

Excellent communication, leadership, and a passion for pop culture are essential. The role offers a 40-hour workweek with shifts including evenings and weekends.