Store Supervisor — Designer Toy Retail Leader

Pop Mart UK; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Structured bonus scheme

Employee Assistance Programme (EAP)

Discount platform with offers

Training and development programmes

Regular team events

Job summary

POP MART in London is seeking a dedicated Store Supervisor for the Stratford store. You will lead daily operations, coach the sales team, and ensure excellent customer service while achieving sales targets.

The role requires strong organizational skills, initiative, and flexibility to work evenings, weekends, and holidays. Join a fast-paced, multicultural team and contribute to POP MART's retail leadership.

Qualifications

• Fluent in professional English with strong written and verbal skills.
• Proactive with customer service to create memorable shopping experiences.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership skills supervising a team.
• Strong organizational skills with attention to detail.
• Proficient in rota scheduling and reporting tasks.
• Good time management and task prioritization abilities.
• Team-oriented with ability to motivate others.

Responsibilities

• Act as store-in-charge, overseeing all store operations.
• Provide exceptional customer service and resolve issues or complaints.
• Train and supervise the sales team, ensuring policy adherence.
• Collaborate with Store Manager on sales strategies to hit targets.
• Monitor inventory levels and coordinate replenishment with merchandising.
• Control stock discrepancies and prevent shoplifting.
• Own visual merchandising and keep store tidy and presentable.
• Manage daily cash register procedures at opening/closing.
• Lead regular staff meetings and communicate goals and updates.
• Assist in recruitment, evaluate performance, and train new staff.
• Perform rota scheduling and sales reporting.
• Be available to work flexible hours including nights and weekends.

Skills

English proficiency

Customer service

Sales strategy

Leadership

Organization

Rota scheduling

Time management

Teamwork

Job description

POP MART in London is seeking a dedicated Store Supervisor for the Stratford store. You will lead daily operations, coach the sales team, and ensure excellent customer service while achieving sales targets.

The role requires strong organizational skills, initiative, and flexibility to work evenings, weekends, and holidays. Join a fast-paced, multicultural team and contribute to POP MART's retail leadership.