Store Supervisor - Stratford | Lead Dynamic Retail Team

Pop Mart; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Monthly gifts

Bonus scheme

Employee Assistance Programme (EAP)

Aon benefits platform

Training and development programmes

Team events

40-hour workweek, 7-hour shifts + 1h,

Shifts including nights and weekends

Job summary

POP MART is seeking a Store Supervisor for its Stratford location. You will work with the Assistant Store Manager to lead retail operations, deliver exceptional customer service, and drive sales in a fast-paced, fashion-forward environment.

You will oversee inventory, merchandising, scheduling, and staff development, with a strong emphasis on guest experience, loss prevention, and operational excellence. This role requires flexibility across shifts, including weekends.

Qualifications

• Fluent in professional English with excellent verbal and written communication.
• Proactive with strong customer service to provide a memorable shopping experience.
• Proven ability to develop and implement strategies to achieve sales targets.
• Demonstrated leadership with experience supervising a team.

Responsibilities

• Act as the store-in-charge, overseeing all aspects of store operations.
• Provide exceptional customer service and resolve customer issues.
• Train and supervise the sales team, ensuring adherence to policies.
• Collaborate with Store Manager to develop sales strategies.
• Monitor inventory levels and coordinate replenishment with merchandising and management.
• Control stock discrepancy and prevent shoplifting.
• Own visual merchandising and maintain tidiness.
• Manage the cashier opening and closing procedures.
• Conduct regular staff meetings to communicate goals and updates.
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members.
• Perform rota scheduling and sales reporting.
• Be available to work flexible hours, including nights, weekends, and holidays.

Job description

POP MART is seeking a Store Supervisor for its Stratford location. You will work with the Assistant Store Manager to lead retail operations, deliver exceptional customer service, and drive sales in a fast-paced, fashion-forward environment.

You will oversee inventory, merchandising, scheduling, and staff development, with a strong emphasis on guest experience, loss prevention, and operational excellence. This role requires flexibility across shifts, including weekends.