Clinical Team Lead

Voy; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Stock options

Private medical

Lunch provided

Hybrid work London

Cycle to work

Wellbeing benefits

Job summary

Voy is seeking an experienced Clinical Team Lead to lead a high-performing team of clinicians and drive continuous improvement across clinical operations, quality and safety.

This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.

Qualifications

• Registered Independent Prescriber (GPhC or NMC with V300).
• Proven experience scaling clinical teams in digital health.
• Strong track record of meeting KPIs and SLAs.
• Data-driven decision making and continuous improvement mindset.

Responsibilities

• Lead, motivate, and develop a team of clinicians to meet KPIs and SLAs.
• Drive process and quality improvements across clinical operations.
• Collaborate cross-functionally with Product, Engineering and Ops.
• Foster wellbeing, integrity and clinical excellence within the team.

Skills

Team leadership

Performance management

Coaching

Data analysis

Stakeholder management

Cross-functional collaboration

Job description

We're looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You'll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.

This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You'll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.

What you'll do

Team Leadership & Performance Management

• Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
• Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.
• Foster a high-performance culture built on collaboration, continuous learning, and professional growth.
• Identify training needs and implement development plans to enhance individual and team capability.

Operational Excellence & Quality Improvement

• Drive process and quality improvements across clinical operations
• Analyse performance data to identify trends, risks, and opportunities for improvement
• Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
• Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.

Cross-Functional Collaboration

• Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
• Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.

People & Culture

• Build a supportive, inclusive, and high-performing team culture.
• Recognise and celebrate success, while constructively addressing performance challenges
• Champion wellbeing, professional integrity, and clinical excellence within the team.

Availability requirements

We are looking for candidates who can reliably commit to full time (37.5 hours) each week. To ensure coverage across our busiest periods, we are looking for someone to reliably commit to Thursday, Friday, Saturday and/or Sunday, and Monday.

Who you are

• Registered Independent Prescriber (registered with either the GPhC or NMC with V300)
• Proven experience managing and scaling clinical teams, preferably in or digital health environment
• Strong track record of delivering against KPIs, SLAs, and performance metrics.
• Demonstrated ability to drive measurable improvements in team performance and quality outcomes
• Excellent communication, coaching, and stakeholder management skills
• Data-driven mindset with experience in using metrics to guide decisions
• Comfortable working in a fast-paced, evolving environment
• Experience working in digital health, managing queues or patients queries
• Experience working cross-functionally with Product or Operations teams
• Familiarity with quality management systems and clinical governance frameworks

What we offer

• Stock option plan - you'll share in the upside you help create
• Fitness & wellbeing benefit with Wellhub
• Lunch once per week in our offices
• 25 days annual leave plus bank holidays, and generous parental leave & flexible working policies
• Private medical insurance
• Remote opportunity / Hybrid role based in London Bridge 3 days a week with lunch once a week
• Cycle to work scheme
• Electric car scheme
• Join in the early stages of one of the most promising scale-ups in the healthcare space

No one has scaled healthcare without compromising on either efficacy or experience. Until now.

Today, we serve over one million members across the UK, Germany, India and Brazil with personalised care for hormonal imbalance, obesity, hair loss and menopause.