Strategy & Analytics Lead (Retention & Growth)

Randstad (Schweiz) AG; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A tech-driven company in London seeks a strategy lead to enhance customer retention through analytical methods. In this role, you'll leverage your expertise to shape strategies that drive growth and improve customer relationships, collaborating with cross-functional teams in a vibrant, high-growth environment.

Benefits

Stock options for all employees

Exclusive device lease for employees

25 days + 8 bank holidays

Learning and development budget

Two performance reviews a year

Family-first policies

Qualifications

• 3-6 years of experience in analytics or strategy roles.
• Professional experience with SQL and data analysis.
• Experience with a fast-paced environment, ideally startup/scaleup or Fintech.

Responsibilities

• Develop customer retention and cross-sell strategies.
• Optimize customer relationships and implement new strategies.
• Analyze customer engagement trends for enhancement.

Skills

Data analysis

Influencing skills

Problem solving

Tools

SQL

BI tools

Job description

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. Our technology platform powers the lease-and-reuse of devices, making them more sustainable, accessible, and affordable.

We’re building a category-defining marketplace, making premium tech available via subscription for both consumers and businesses. With over 100,000 subscribers in the UK - and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a profitable, B Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We’re also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 15,000 reviews.

If you're looking to make a real impact and be part of a high-growth, mission-driven team, join us at Raylo. Together, we’re not just reducing waste - we’re shaping the future of technology in a way that’s smarter, more sustainable, and built to last.

Our Core Values

Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

What to Expect

The strategy team at Raylo has built industry-leading risk technology, data and processes that have enabled us to grow fast but sustainably. It’s a strong foundation and we’re now looking for an ambitious analyst to drive our growth in the UK and beyond through the development of world-class customer retention and cross-sell strategies.

As a strategy lead, you’ll use your technical and quantitative skills to drive change across the business. You will help us make smart, data-driven decisions that sustainably grow Raylo by boosting our customer retention, leading commercial strategies and defining the long-term direction of our platform.

In 2025, Raylo stands out with its groundbreaking approach to retail electronics and has massive ambitions for growth. You’ll collaborate closely with the leadership team and co-founders, C-Suite, and senior business leaders as your ideas help drive our product’s core unit economics. You’ll be responsible for creating new, innovative retention strategies and then monitoring, optimising and refining them as we build a world-class product.

What you'll do

As a member of the strategy team, you’ll work collaboratively across multiple departments at Raylo with the goal of optimising our customer retention strategy. Your challenge will be to launch tests and use data to inform our strategy and build deeper customer relationships. A successful candidate will be comfortable getting right into the details and making small changes to drive a big impact.

You’ll work with our finance, operations and marketing teams to identify opportunities to boost customer retention and own end-to-end implementation of new strategies. This could be:

• Identifying common points of friction that lead to customer churn at the end of the lease
• Evaluating trends in customer engagement and identifying strategies to drive stickier customer relationships (e.g. loyalty programs, CRM strategy, product enhancements)
• Testing offers to incentivise customers to upgrade their lease or add new devices
• Building out monitoring and measurement to understand performance and double down on what’s working well
• Supporting our wider existing customer strategies

You’ll succeed with

• A proven track record with 3-6 years of experience in analytics or strategy roles
• You enjoy thinking through complex problems and possess influencing skills to align key stakeholders
• The ability to also step back from the detail of the data and think strategically while delivering as part of a larger team
• Professional experience with SQL and data analysis
• Experience using BI tools (Looker, Tableau, Power BI)
• Experience with a fast-paced environment, ideally startup/scaleup or Fintech experience

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here at Raylo. We'd love to have a chat and see if you could be a great fit.

Opportunities & Benefits

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

+ Share in Raylo’s success – Stock options for all employees

+ Get the latest tech – Exclusive Raylo device lease for employees

+ 33 days off, your way – 25 days + 8 bank holidays with full flexibility to use on the days that mean the most to you

+ Invest in your growth – L&D budget to support the skills you value

+ Fast-track your career – Two performance reviews a year

+ Family-first policies – 5 months full pay for primary caregivers, 1 month for secondary caregivers

+ Save big on childcare – Workplace nursery scheme for major cost savings

+ Perks on perks – Perkbox membership with discounts & wellbeing benefits

+ Good times, guaranteed – Optional quarterly socials, plus summer & Christmas parties

Hiring Process

What’s next?

Once you submit your application, our Talent Team will contact you if you have been shortlisted for the role for a Talent Screening call within 2 weeks.

We set an exceptionally high bar at Raylo, and in return, we will aim to give you the best candidate experience possible.

If there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason, please let us know.

*As an FCA-regulated business, we conduct background checks (DBS and AML) on all successful candidates who are offered a position at Raylo during the onboarding process.

Diversity & Inclusion at Raylo

At Raylo, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome people of all backgrounds, experiences, and perspectives, believing they make us stronger.