Strategic Workplace Services Lead (Multi-site)

Mitie; Norwich; Sur place; GBP 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Benefits package

Wellbeing support

Professional development opportunities

Résumé du poste

Mitie in Norwich is seeking a Senior Colleague Services Manager to lead delivery of workplace and facilities services across a portfolio of client locations. You will shape workplace experience, drive operational excellence, and build trusted relationships with senior client stakeholders.

You will oversee multi-site operations, champion innovation and continuous improvement, manage budgets, risks and compliance, and lead Colleague Services teams to deliver high-quality service across the region.

Qualifications

• Significant leadership experience within Facilities Management, Workplace Experience, or Integrated FM.
• Proven experience managing multi-site operations with senior stakeholders.
• Strong commercial and financial acumen with budgets, forecasting and business cases.
• Experience leading organisational change and transformation.
• Knowledge of governance, risk management, and health and safety in workplace services.

Responsabilités

• Lead the development and delivery of workplace strategies that align with client objectives, contractual commitments, and long-term transformation plans.
• Provide leadership and direction to Colleague Services Managers, Coordinators, and Workplace teams, ensuring consistent, high-quality service delivery across multiple locations.
• Build and maintain executive-level client relationships, leading governance reviews and identifying opportunities to enhance customer satisfaction, workplace experience, and commercial value.
• Oversee operational performance, compliance, risk management, financial performance, and service assurance, ensuring delivery against KPIs, SLAs, and business objectives.
• Champion innovation, sustainability, wellbeing, and continuous improvement initiatives that enhance service outcomes, operational efficiency, and colleague engagement.

Connaissances

Leadership experience

Facilities management

Workplace experience

Stakeholder management

Budgeting

Strategic leadership

Multi-site operations

Governance

Health and safety

Change management

Description du poste

Mitie in Norwich is seeking a Senior Colleague Services Manager to lead delivery of workplace and facilities services across a portfolio of client locations. You will shape workplace experience, drive operational excellence, and build trusted relationships with senior client stakeholders.

You will oversee multi-site operations, champion innovation and continuous improvement, manage budgets, risks and compliance, and lead Colleague Services teams to deliver high-quality service across the region.