Strategic Renewals & Customer Success Lead

Cameron Pink Limited; Woking; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Commission/incentive plan

Job summary

Cameron Pink Limited in the United Kingdom is seeking a dedicated Customer Success professional to own the lifecycle from adoption to renewal. Hybrid role based in Woking, Surrey, offering £30,000–£40,000 base with an incentive plan.

You will nurture executive sponsorships, drive renewals, and ensure customers realise value from our SaaS platforms. If you are highly organised, capable of collaborating with Account Managers and Marketing, and comfortable with CRM reporting, this is a great next

Qualifications

• Proven experience in customer success, retention, account management or a similar customer-facing commercial role.
• Experience owning a renewal portfolio and driving renewals to completion.

Responsibilities

• Build trusted relationships with customers and their executive sponsors.
• Own every renewal, planning at least six months ahead and guiding to a successful close.
• Create customer success plans and run benefit realisation reviews with Account Managers to maximise value.
• Drive product adoption with the right features, training and guidance.
• Lead CSAT and feedback processes and turn insights into improvements.
• Turn happy customers into advocates through stories, references, case studies and events, in collaboration with Marketing and Success Team.
• Maintain a clear view of customer health and renewal pipeline in the CRM; collaborate with Account Managers on opportunities to extend services.

Skills

Customer success & account management

Renewals ownership

Job description

Cameron Pink Limited in the United Kingdom is seeking a dedicated Customer Success professional to own the lifecycle from adoption to renewal. Hybrid role based in Woking, Surrey, offering £30,000–£40,000 base with an incentive plan.

You will nurture executive sponsorships, drive renewals, and ensure customers realise value from our SaaS platforms. If you are highly organised, capable of collaborating with Account Managers and Marketing, and comfortable with CRM reporting, this is a great next