Senior Strategic Customer Success Manager

KONG; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Kong is seeking a Staff/Senior Customer Success Manager to set the standard in its CS organization. You will drive adoption, expansion, and risk mitigation through strategic post-sales execution, blending technical know-how with an executive mindset.

You will lead value-based engagements, map complex customer organizations, and leverage partners to expand influence. Strong English required; French/German/Spanish skills are a plus. Kong HQ is the AI Connectivity Company.

Qualifications

• Experience driving strategic customer success via post-sales processes and renewal management.
• Ability to map customer organizations and identify key stakeholders across complex entities.
• Proven track record in value realization and executive-level communication.

Responsibilities

• Drive Strategic Customer Success with comprehensive success plans and roadmaps.
• Lead value-based engagements to demonstrate Kong’s impact on customer business outcomes.
• Map customer organizations to identify champions and decision-makers.
• Collaborate with partners to uncover new personas and expand stakeholder alignment.
• Use metrics and tools (Tableau, SFDC, Clari, Hex) to monitor health and extract insights.
• Conduct impactful QBRs/EBRs with an executive-facing approach.
• Articulate the unique value of Kong components to customers.
• Manage renewals and forecast alongside the account team.

Skills

Grit & Determination

Curiosity

Team-Oriented Mindset

Prioritisation

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong is seeking a Staff/Senior Customer Success Manager to set the standard in its CS organization. You will drive adoption, expansion, and risk mitigation through strategic post-sales execution, blending technical know-how with an executive mindset.

You will lead value-based engagements, map complex customer organizations, and leverage partners to expand influence. Strong English required; French/German/Spanish skills are a plus. Kong HQ is the AI Connectivity Company.