Senior Customer Success Manager — Strategic Value & Growth

Kong; Greater London; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Kong is seeking a Staff/Senior Customer Success Manager in London to set the standard for CS excellence. You will drive post-sales processes, drive adoption, expansion, and risk mitigation, blending technical knowledge with an executive mindset to deliver business value.

You will map organizations, lead value-based engagements, and collaborate with partners to ensure successful renewals and strategic outcomes using Kong’s AI connectivity platform.

Qualifications

• Grit & determination; customer obsession and resilience.
• Curiosity with active listening and probing skills.
• Team-oriented mindset focused on shared company goals.
• Ability to manage multiple customers with attention to detail and delivering results.

Responsabilités

• Drive strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes.
• Value realization: Take customers through a value-based engagement model and understand Kong’s impact on their business.
• Navigate complex organizations: Map customer organizations to identify champions and decision-makers.
• Leverage partner ecosystems: Use partners to uncover new personas and expand stakeholder alignment.
• Harness data & analytics: Use metrics and tools to monitor health, risks, and extract insights.
• Master the message: Run impactful QBRs/EBRs and articulate Kong’s value to business needs.
• Command the platform: Articulate the value of Kong components.
• Manage renewals & forecasting: Collaborate on renewal timelines and surface cross-sell opportunities.

Connaissances

Grit & Determination

Curiosity

Team-Oriented Mindset

Prioritisation

Outils

Tableau

SFDC

Clari

Hex

Description du poste

Kong is seeking a Staff/Senior Customer Success Manager in London to set the standard for CS excellence. You will drive post-sales processes, drive adoption, expansion, and risk mitigation, blending technical knowledge with an executive mindset to deliver business value.

You will map organizations, lead value-based engagements, and collaborate with partners to ensure successful renewals and strategic outcomes using Kong’s AI connectivity platform.