Strategic Transformation Analyst (Operations & Process)

TUI; Luton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Travel benefits

Health & wellbeing support

Bonus schemes

Flexible working

Job summary

TUI is seeking a Business Transformation Analyst to support transformation and operational improvement within Network Operations for TUI Airline. The role involves structured analysis, documentation and practical recommendations to improve people, processes, technology and governance.

The position is offered on a hybrid basis with about two days per week on-site at Wigmore House, Luton, with occasional travel to other Airline AOC offices in Germany, Belgium and the Netherlands.

Qualifications

• Experience supporting business transformation or change initiatives.
• Ability to map current processes and identify improvements.
• Strong stakeholder engagement and cross-functional delivery.
• Data analysis and turning data into insights.
• Excellent written communication and documentation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Gather, document and validate business operational processes and system requirements
• Facilitate workshops and stakeholder engagement activity to understand current issues, opportunities and constraints
• Support the development of business cases, solution options and decision-making material
• Produce clear documentation, reports and recommendations for operational and leadership audiences including but not limited to project updates, summary packs and stakeholder communications
• Review and document current business processes, handoffs, accountabilities and operating procedures, identifying inefficiencies, duplication, risks, control gaps and opportunities for standardisation
• Support as-is and to-be process mapping, future-state design and implementation planning, assessing current systems, data flows, reporting outputs and business information requirements
• Contribute to continuous improvement activity across the wider operation
• Capture functional and non-functional requirements to support technology, automation and integration opportunities
• Analyse data to support decision-making, performance improvement and benefits tracking
• Work with technical and business stakeholders to ensure requirements are clearly understood and traceable
• Support governance activity, action tracking, RAID management and dependency management, maintaining structured records of decisions, assumptions, risks and implementation requirements
• Support capability, gap and maturity assessments across business areas

Skills

Business analysis

Process mapping

Stakeholder engagement

Data analysis & reporting

Documentation & communication

Change management support

Job description

TUI is seeking a Business Transformation Analyst to support transformation and operational improvement within Network Operations for TUI Airline. The role involves structured analysis, documentation and practical recommendations to improve people, processes, technology and governance.

The position is offered on a hybrid basis with about two days per week on-site at Wigmore House, Luton, with occasional travel to other Airline AOC offices in Germany, Belgium and the Netherlands.