Business Transformation Analyst

TUI; Luton; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Travel benefits

Health & wellbeing support

Bonus schemes

Flexible working

Job summary

TUI is seeking a Business Transformation Analyst to support transformation and operational improvement within Network Operations for TUI Airline. The role involves structured analysis, documentation and practical recommendations to improve people, processes, technology and governance.

The position is offered on a hybrid basis with about two days per week on-site at Wigmore House, Luton, with occasional travel to other Airline AOC offices in Germany, Belgium and the Netherlands.

Qualifications

• Experience supporting business transformation or change initiatives.
• Ability to map current processes and identify improvements.
• Strong stakeholder engagement and cross-functional delivery.
• Data analysis and turning data into insights.
• Excellent written communication and documentation skills.
• Ability to manage multiple priorities and work independently.

Responsibilities

• Gather, document and validate business operational processes and system requirements
• Facilitate workshops and stakeholder engagement activity to understand current issues, opportunities and constraints
• Support the development of business cases, solution options and decision-making material
• Produce clear documentation, reports and recommendations for operational and leadership audiences including but not limited to project updates, summary packs and stakeholder communications
• Review and document current business processes, handoffs, accountabilities and operating procedures, identifying inefficiencies, duplication, risks, control gaps and opportunities for standardisation
• Support as-is and to-be process mapping, future-state design and implementation planning, assessing current systems, data flows, reporting outputs and business information requirements
• Contribute to continuous improvement activity across the wider operation
• Capture functional and non-functional requirements to support technology, automation and integration opportunities
• Analyse data to support decision-making, performance improvement and benefits tracking
• Work with technical and business stakeholders to ensure requirements are clearly understood and traceable
• Support governance activity, action tracking, RAID management and dependency management, maintaining structured records of decisions, assumptions, risks and implementation requirements
• Support capability, gap and maturity assessments across business areas

Skills

Business analysis

Process mapping

Stakeholder engagement

Data analysis & reporting

Documentation & communication

Change management support

Job description

As Business Transformation Analyst you will support the delivery of business transformation and operational improvement activity within Network Operations, TUI Airline by providing structured analysis, clear documentation and practical recommendations. The role helps assess current capability across people, process, technology and governance, identifies opportunities for improvement, and supports the development of future-state requirements, implementation plans and measurable business outcomes. This is a support and analysis role, not a programme leadership role. The role provides the structure, evidence and practical insight required to help business and leadership teams make informed decisions and deliver sustainable change.

We are happy to consider this opportunity on a hybrid working model basis with an average of 2 days per week based onsite at our Wigmore House, Luton office. Occasional travel to our other Airline AOC offices including Germany, Belgium and The Netherlands should be expected but this is not anticipated to be excessive.

The role is offered on a 12 month fixed term contract basis.

Applications close 6 September 2026

About Our Offer

Personal benefits

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more

Flexible working

Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment

A career to shape

Access the TUI Learning Hub to level-up and reach your ambitions

Broaden your network

We champion intercultural collaboration and provide opportunities to work on global projects and teams

Community

Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

About The Job

• Gather, document and validate business operational processes and system requirements
• Facilitate workshops and stakeholder engagement activity to understand current issues, opportunities and constraints
• Support the development of business cases, solution options and decision-making material
• Produce clear documentation, reports and recommendations for operational and leadership audiences including but not limited to project updates, summary packs and stakeholder communications
• Review and document current business processes, handoffs, accountabilities and operating procedures, identifying inefficiencies, duplication, risks, control gaps and opportunities for standardisation
• Support as-is and to-be process mapping, future-state design and implementation planning, assessing current systems, data flows, reporting outputs and business information requirements
• Contribute to continuous improvement activity across the wider operation
• Capture functional and non-functional requirements to support technology, automation and integration opportunities
• Analyse data to support decision-making, performance improvement and benefits tracking
• Work with technical and business stakeholders to ensure requirements are clearly understood and traceable
• Support governance activity, action tracking, RAID management and dependency management, maintaining structured records of decisions, assumptions, risks and implementation requirements
• Support capability, gap and maturity assessments across business areas

About You

• Experience supporting business transformation, operational improvement or change initiatives
• Strong business analysis, requirements gathering and process mapping capability
• Good understanding of operational environments, stakeholder engagement and cross-functional delivery
• Data analysis and reporting capability, with the ability to turn information into clear insight
• Excellent written communication, workshop support and documentation skills
• Ability to manage multiple priorities, work independently and support delivery in a changing environment

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).