Assistant Crew Controller

TUI Cruises GmbH; Luton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Travel benefits

Health & wellbeing support

Learning Hub access

Flexible working

Job summary

TUI Airways is seeking an Assistant Crew Controller to support the operations team in managing crew rosters and ensuring the flying programme runs smoothly. The role involves shift work on a 24/7 basis, including days, nights, weekends and bank holidays, with permanent and fixed-term contracts offered.

You will be the first point of contact for crew, work closely with the Operations team, and contribute to a high-performing, customer-focused airline environment.

Qualifications

• Experience in fast-paced operational environments.
• Familiarity with policy or legislative agreements is a plus.
• Ability to work shifts including days and nights.

Responsibilities

• Be the first point of contact for Flight Deck and Cabin crew within TUI Airways.
• Maintain and amend live crew rosters to align with the flying programme.
• Collaborate with Operations and other stakeholders to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Problem solving

Organisational skills

Adaptability

Job description

Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.

As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7:30am - 7:30pm) and night (7:30pm - 7:30am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements). We currently have both permanent positions and Fixed Term Contract roles available.

Our Airline Division is always a real hub of activity. This is the team that keeps our aircraft in the sky to get our customers to their dream locations. So what can you expect from a career in Airline with TUI? Well there is huge variety in the scope of departments and roles, from Customer Delivery to Flight Operations to Safety and Compliance, there’s so many directions your career could take and so many stakeholders to meet, learn from and work with along the way. On top of that we are the UK’s Best Leisure Airline, so what’s not to love?Applications close 1 September 2026

ABOUT OUR OFFER

Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

ABOUT THE JOB

• Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
• Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
• Work closely and collaboratively with the Operations team and other key stakeholders within TUI
  

ABOUT YOU

• Proven experience within a fast paced operational environment
• Experience of working with policy and or legislative agreements
• A creative problem solver, able to consider alternatives and arrive at a logical decision
• Comfortable with ambiguity and working under pressure in a reactive environment
• Previous experience in a customer service based role
• Process and detail orientated with excellent organisational skills
• Strong inter-personal and excellent communication skills with the ability to influence
• Ability to work as part of a team
• An enthusiastic ambassador of change who makes suggestions for improvement
• Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded
  

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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY CLEARANCE STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).