Senior Innovation & Digitalisation Manager

TUI; Luton; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Travel benefits

Health & wellbeing support

Learning Hub access

Flexible working

Job summary

TUI in the United Kingdom is seeking an Innovation and Digitalisation Delivery Manager to drive smarter, faster operations in ground handling. You’ll lead digitalisation initiatives, shape new airport processes and deliver data-led improvements across teams.

You will collaborate across functions, monitor programmes, manage budgets, and ensure end-to-end delivery while promoting an inclusive, flexible, and globally aware work environment.

Qualifications

• Master's degree in a relevant subject.
• Strong foundations in business operations and process improvement.
• Experience driving digitalisation and innovation initiatives.
• Ability to communicate complex technical issues clearly across audiences.

Responsibilities

• Identify opportunities to improve processes and technology grounded in business needs.
• Lead diverse projects across Ground Operations, shaping new airport processes and data-led improvements.
• Collaborate with teams to strengthen traceability, monitoring, and performance insights.
• Partner with platform services to translate digital capabilities into value-driven solutions.
• Monitor and steer digitalisation programmes, integrating cutting-edge technologies.
• Design and implement policies and processes ensuring end-to-end control and optimal performance.
• Take ownership of monitoring, budgeting and delivery to ensure efficient and compliant execution.
• Provide leadership across cross-functional digitalisation programmes and projects of various sizes.

Skills

Digital Transformation

Project Management

Change Management

Data Analytics

AI & Automation

Education

Master's degree in a relevant subject

Job description

We're looking for an Innovation and Digitalisation Delivery Manager who's ready to drive real change in our ground operations. If you're passionate about AI, eager to grow your career at TUI and want to work on projects that genuinely make a difference, this could be your perfect next move.

You'll report to the Director Ground Operations and there may be some international travel involved.

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

About The Job

In this role, you'll help shape how we work smarter, faster, and more effectively through digitalization and innovation.

• You identify opportunities to improve processes and technology, always grounded in real business needs and strategy.
• You'll work on a wide variety of projects across Ground Operations and beyond, shaping new airport processes, driving data-led improvements, and developing innovative products.
• You collaborate closely with colleagues across teams to strengthen traceability, monitoring, and performance insights.
• By partnering with platform services and business units, you turn TUI Ground Operations digital capabilities into clear, value-driven solutions.
• We need you to monitor and improve how we execute digitalisation programmes, integrating cutting-edge digital technologies into our department.
• You design and implement policies and processes that ensure strong end-to-end control and support business performance.
• You take ownership of monitoring, reporting, budgeting, and delivery the projects ensuring everything runs efficiently and remains compliant.
• You'll provide leadership whilst directing different cross-functional digitalisation programmes and projects of various sizes and types.

About You

• You understand the fundamentals of business operations and are eager to strengthen them through digitalization and innovation, playing an active role in implementing new processes and driving forward innovative projects.
• Working independently to identify and solve project-related problems comes naturally to you.
• Your communication skills are strong and you're able to take complex technical issues and convey them clearly to various audiences in multiple formats.
• Strong facilitation, consultation, and convening skills are part of your toolkit.
• Good interpersonal skills help you build trust and productive relationships across teams.
• You're well-organised, with excellent process management skills and an ability to establish and work to priorities.
• Self-motivation drives you, and you're comfortable working independently as well as part of a team.
• A Master's degree in a relevant subjectand experience working in a high-demanding, volatile operational environment will set you up for success.
• The role requires strong business English, both spoken and written.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.