Strategic Tech Experience & Delivery Lead

Belmond; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Complimentary experiences

Private medical insurance

Group pension plan

25 days annual leave

Onsite gym facilities

Job summary

Belmond seeks a Technology Experience and Delivery Manager to own the end-to-end portfolio governance process, deliver trusted portfolio insight and directly manage projects from discovery through transition to business as usual. You will assess demand against value, balance guest/colleague experience, risk and capability, and lead continuous discovery to prioritise opportunities with measurable outcomes.

The role combines governance with hands-on delivery and requires collaboration across teams

Qualifications

• Strong experience in technology portfolio, PMO, demand management and project or programme delivery.
• Experience improving intake, prioritisation, governance, stage gates and management controls.
• Strong portfolio analytics, executive reporting, data-quality, capacity-planning and business-case ability.
• Working knowledge of AI governance, data privacy, cyber security, architecture and responsible innovation.

Responsibilities

• Own and continuously improve the end-to-end portfolio governance lifecycle, including criteria, decision rights, governance, SLAs, evidence, status definitions and audit trails.
• Monitor cycle time, ageing, hand-offs, rework and stalled requests; resolve blockers and inform decision-makers.
• Coordinate governance decisions so outcomes, rationale, owners and next actions are clear and recorded.
• Directly manage assigned technology projects and programmes from initiation through implementation, adoption, transition and benefits review.
• Define outcome measures, baselines, benefits owners and review points before delivery begins.

Skills

Technology portfolio

PMO

Demand management

Delivery management

Stakeholder management

Executive reporting

Power BI

Tools

Power BI

Job description

Belmond seeks a Technology Experience and Delivery Manager to own the end-to-end portfolio governance process, deliver trusted portfolio insight and directly manage projects from discovery through transition to business as usual. You will assess demand against value, balance guest/colleague experience, risk and capability, and lead continuous discovery to prioritise opportunities with measurable outcomes.

The role combines governance with hands-on delivery and requires collaboration across teams