Strategic TAM - AI & API Security for Enterprise

Gravitee; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive medical coverage

Stock options

Hybrid work culture

25 days holiday + holidays

Professional development budget

Birthday off

Job summary

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales success for enterprise accounts. You will guide customers from onboarding to production, drive adoption, and grow usage across API, event, and AI networks.

You’ll deliver strategic roadmaps, perform quarterly business reviews, and champion customer value with Product and Engineering. The role requires hands-on platform depth (APIs, Docker, Kubernetes) and security fluency (OAuth2, OIDC, JWT).

Qualifications

• Post-sales technical owner for enterprise accounts in a SaaS/vendor setup.
• Deep depth in APIs, integration, and cloud-native platforms.
• Security and IAM protocols knowledge (OAuth2, OIDC, JWT, SSO).

Responsibilities

• Onboard customers to production in under six months with guidance and design.
• Manage a tiered portfolio, prioritize work, and route tasks to the right team.
• Deliver QBRs, roadmaps, and track ROI targets for customers.
• Identify expansion signals and drive retention across accounts.
• Advocate for customers inside Product and Engineering with measurable impact.
• Contribute assets, demos, and architecture guidance to the team.
• Represent Gravitee values in all customer interactions.

Skills

APIs

Docker

Kubernetes

Java

Python

Scripting

LLM Gateways

Agent Identity

OAuth2

Tools

Docker

Kubernetes

Kafka

Job description

Gravitee is seeking a Technical Account Manager (TAM) to own post-sales success for enterprise accounts. You will guide customers from onboarding to production, drive adoption, and grow usage across API, event, and AI networks.

You’ll deliver strategic roadmaps, perform quarterly business reviews, and champion customer value with Product and Engineering. The role requires hands-on platform depth (APIs, Docker, Kubernetes) and security fluency (OAuth2, OIDC, JWT).