Enterprise AI TAM — Onboarding & Growth Leader

United States Digital Space LLC; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Geordie is seeking a technically-minded Technical Account Manager to own post-sale relationships with enterprise customers in the UK, guiding onboarding, integrations and activations across the platform.

As our first UK-based TAM, you will collaborate with sales, product and engineering, manage renewal opportunities, track account health, and help shape how we support customers as Geordie scales, including embracing agentic AI tools.

Qualifications

• 2–5 years’ experience in a TAM/SE/CS engineer role at SaaS or cybersecurity.
• Passion and interest in agents, governance and security.
• Solid fluency with APIs, integrations, cloud environments and agent tooling.
• Proven track record of owning post-sale relationships with enterprise customers.
• Experience diagnosing and resolving technical issues with engineering teams.
• Exceptional written and verbal communication across technical and executive stakeholders.
• Strong discovery, problem-solving, and structured playbook execution.
• Organised, detail-oriented, and collaborative in a fast-paced startup.

Responsibilities

• Own the Technical Relationship as the primary technical contact for enterprise accounts.
• Lead onboarding and major implementations end-to-end: timelines, milestones, risks.
• Guide deployment, integrations and configuration for immediate value.
• Become a deep expert on the Geordie platform and its governance model.
• Track account health, usage, risks, and drive expansion actions.
• Coordinate with engineering and product on escalations and fixes.
• Partner with sales for renewals and expansion opportunities.
• Provide customer advocacy, feedback, and feature requests to product.
• Create runbooks and enablement materials for scalable onboarding.
• Collaborate cross-functionally to deliver a seamless customer experience.

Skills

TAM experience

SaaS/cybersecurity

Customer-facing

Technical depth

APIs & integrations

Strong communication

Tools

Postman

Cloud environments

Job description

Geordie is seeking a technically-minded Technical Account Manager to own post-sale relationships with enterprise customers in the UK, guiding onboarding, integrations and activations across the platform.

As our first UK-based TAM, you will collaborate with sales, product and engineering, manage renewal opportunities, track account health, and help shape how we support customers as Geordie scales, including embracing agentic AI tools.