Technical Account Manager & AI Solutions Architect

Gravitee; Greater London; Hybrid; GBP 90,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

Pension program

Stock options

Holiday entitlement

Mental health days

Birthday off

Development budget

Hybrid work model

Team events & offsite

Growth opportunities

Job summary

Gravitee is seeking a Technical Account Manager (TAM) to own a tiered portfolio of enterprise accounts post-sale. You will guide production, drive value through QBRs and roadmaps, and act as a technical thought leader who sustains adoption and growth across global customers.

You will engage in architecture guidance, security practices, and advisory deliverables while travelling 1–2 times per month to customer sites and collaborating with multiple Gravitee teams.

Qualifications

• Customer-facing TAM experience in SaaS or vendor environments.
• Depth in APIs, integration, and cloud-native platforms.
• Strong communication from engineer to executive levels.

Responsibilities

• Onboard to production within six months, guiding architecture and use-cases.
• Manage a tiered portfolio and optimize value across a book of accounts.
• Deliver QBRs, roadmaps, and ensure ROI targets are met.
• Spot expansion signals and protect retention with the account team.
• Advocate for customers in Product/Engineering with measurable impact.
• Contribute demos, assets, and enablement content to the wider team.
• Align customer interactions with Gravitee values: Passion, Hold Nothing Back, Professionalism.

Skills

API governance

Docker/Kubernetes

Security IAM

Executive comms

Account mgmt

Travel 1–2x/mo

Java/Python

English proficiency

Tools

Docker

Kubernetes

Job description

Gravitee is seeking a Technical Account Manager (TAM) to own a tiered portfolio of enterprise accounts post-sale. You will guide production, drive value through QBRs and roadmaps, and act as a technical thought leader who sustains adoption and growth across global customers.

You will engage in architecture guidance, security practices, and advisory deliverables while travelling 1–2 times per month to customer sites and collaborating with multiple Gravitee teams.