Technical Account Manager – EMESA North, German-speaking

Jobtailor; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jobtailor seeks a customer-facing technical professional to guide enterprise accounts from onboarding to production, focusing on value realization and retention. You will manage a portfolio, deliver strategic roadmaps, and collaborate with product/engineering to advocate for customers.

The role requires deep API knowledge, cloud-native experience, and hands-on Docker/Kubernetes skills, with travel to client sites up to twice per month. German-speaking proficiency is essential.

Qualifications

• Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS)
• Proven experience managing a book of enterprise accounts with prioritisation
• Real depth in APIs, integration, and cloud-native platforms
• Hands-on implementation with Docker and/or Kubernetes
• Solid understanding of API security and IAM protocols (OAuth2, OIDC, JWT, SSO)
• Exceptional ability to communicate from engineer to executive and build advisory relationships
• Willingness to travel to customer sites 1–2 times per month
• Startup or scale-up experience desirable

Responsibilities

• Guide new customers from contract signature to production through architecture guidance and best practices
• Collaborate with onboarding managers, FDE/PS teams, or partners during customer onboarding
• Prioritise and manage a tiered portfolio of enterprise accounts
• Deliver QBRs, release briefings, and technical roadmaps
• Drive value realisation against customer ROI targets
• Identify expansion and usage signals and report to account teams
• Protect customer retention across the portfolio
• Advocate for customers within Product and Engineering via the feature-request process
• Contribute demos, reusable assets, architecture designs, and enablement content
• Ensure customer interactions reflect Jobtailor's values of Passion, Hold Nothing Back, and Professionalism

Skills

German-speaking

Enterprise account management

Customer-facing communication

API integration & security

Docker

Kubernetes

OAuth2/OIDC/JWT/SSO

Executive-level communication

Tools

Docker

Kubernetes

Kafka

Event-Streaming

LLM Gateways

MCP

A2A

Job description

• Guide new customers from contract signature to production in under six months through architecture guidance, best practices, and use-case design
• Work alongside onboarding managers, FDE/PS teams, or partners during customer onboarding
• Prioritise and manage a tiered portfolio of enterprise accounts
• Deliver QBRs, release briefings, and technical roadmaps
• Drive value realisation against customer ROI targets
• Identify expansion and usage signals and communicate them to account teams
• Protect customer retention across the portfolio
• Advocate for customers within Product and Engineering through the structured feature-request process
• Contribute demos, reusable assets, architecture designs, and enablement content
• Ensure customer interactions reflect Gravitee's values of Passion, Hold Nothing Back, and Professionalism

Requirements

• Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS)
• Working grasp of value realisation, retention, and expansion
• Proven experience managing a book of enterprise accounts and prioritising under competing demands
• Real depth in APIs, integration, and cloud-native platforms
• Hands-on implementation experience using Docker and/or Kubernetes
• Solid understanding of API security and IAM protocols, including OAuth2, OIDC, JWT, and SSO
• Exceptional ability to communicate from engineer to executive and build trusted advisory relationships
• Ability to scope engagements, hold boundaries, and escalate effectively
• Willingness to travel to customer sites one to two times per month
• German-speaking is a must-have
• Kafka or event-streaming experience desired
• Exposure to LLM Gateways, MCP, A2A, or agent identity/authorisation patterns desired
• Scripting or development background in Java or Python desired
• Startup or scale-up experience desired

Core Competencies

Demonstrates expertise in managing enterprise accounts, driving customer value realization, and ensuring retention through effective communication and relationship-building. Proficient in API integration, cloud-native platforms, and hands-on implementation with Docker and Kubernetes.

Highest-signal resume keywords

• Customer-Facing Technical Role
• Enterprise Account Management
• API Integration and Security
• Hands-On Implementation with Docker and Kubernetes
• German-Speaking

Hard Skills

• API Integration
• Cloud-Native Platforms
• Value Realisation
• Retention Management
• Docker
• Kubernetes
• API Security
• IAM Protocols
• Java
• Python

Soft Skills

• Exceptional Communication
• Relationship Building
• Advisory Skills
• Escalation Management

Industry Keywords

• SaaS
• Infrastructure Vendor
• Post-Sales Solution Architect
• Solution Engineer
• Technical Account Manager

Tools & Technologies

• Kafka
• Event-Streaming
• LLM Gateways
• MCP
• A2A