German-Speaking Enterprise TAM for API & Cloud-Native Infra

Jobtailor; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Jobtailor seeks a customer-facing technical professional to guide enterprise accounts from onboarding to production, focusing on value realization and retention. You will manage a portfolio, deliver strategic roadmaps, and collaborate with product/engineering to advocate for customers.

The role requires deep API knowledge, cloud-native experience, and hands-on Docker/Kubernetes skills, with travel to client sites up to twice per month. German-speaking proficiency is essential.

Qualifications

• Customer-facing technical role at a SaaS or infrastructure vendor (TAM, post-sales Solution Architect, Solution Engineer, or PS)
• Proven experience managing a book of enterprise accounts with prioritisation
• Real depth in APIs, integration, and cloud-native platforms
• Hands-on implementation with Docker and/or Kubernetes
• Solid understanding of API security and IAM protocols (OAuth2, OIDC, JWT, SSO)
• Exceptional ability to communicate from engineer to executive and build advisory relationships
• Willingness to travel to customer sites 1–2 times per month
• Startup or scale-up experience desirable

Responsibilities

• Guide new customers from contract signature to production through architecture guidance and best practices
• Collaborate with onboarding managers, FDE/PS teams, or partners during customer onboarding
• Prioritise and manage a tiered portfolio of enterprise accounts
• Deliver QBRs, release briefings, and technical roadmaps
• Drive value realisation against customer ROI targets
• Identify expansion and usage signals and report to account teams
• Protect customer retention across the portfolio
• Advocate for customers within Product and Engineering via the feature-request process
• Contribute demos, reusable assets, architecture designs, and enablement content
• Ensure customer interactions reflect Jobtailor's values of Passion, Hold Nothing Back, and Professionalism

Skills

German-speaking

Enterprise account management

Customer-facing communication

API integration & security

Docker

Kubernetes

OAuth2/OIDC/JWT/SSO

Executive-level communication

Tools

Docker

Kubernetes

Kafka

Event-Streaming

LLM Gateways

MCP

A2A

Job description

Jobtailor seeks a customer-facing technical professional to guide enterprise accounts from onboarding to production, focusing on value realization and retention. You will manage a portfolio, deliver strategic roadmaps, and collaborate with product/engineering to advocate for customers.

The role requires deep API knowledge, cloud-native experience, and hands-on Docker/Kubernetes skills, with travel to client sites up to twice per month. German-speaking proficiency is essential.