Strategic Soft Landings Lead — Campus FM & Operations

Gardiner & Theobald LLP; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Gardiner & Theobald LLP is seeking a Strategic Soft Landings Lead to drive FM readiness for a major science campus project. The role is on-site with regular engagement across London/Cambridge locations, reporting to the FM department.

You will shape operational strategies, oversee handover, and ensure lifecycle value from design through operation. The ideal candidate has extensive FM and Soft Landings experience in complex estates, with strong commercial sense and stakeholder influence.

Qualifications

• Experience delivering Facilities Management and Soft Landings programmes within complex mixed-use environments.
• Strong understanding of operational readiness, asset information exchange, and handover processes.
• Stakeholder management across developers, operators, occupiers and senior leadership.

Responsibilities

• Lead Soft Landings and operational readiness for new build/refurbishment projects.
• Conduct operational design reviews to improve outcomes.
• Represent FM and operational stakeholders across the project lifecycle.
• Review and negotiate service contracts and leases; advise on third-party operator arrangements.
• Oversee commissioning, testing, mobilisation, training, handover and post-occupancy optimisation.

Job description

Gardiner & Theobald LLP is seeking a Strategic Soft Landings Lead to drive FM readiness for a major science campus project. The role is on-site with regular engagement across London/Cambridge locations, reporting to the FM department.

You will shape operational strategies, oversee handover, and ensure lifecycle value from design through operation. The ideal candidate has extensive FM and Soft Landings experience in complex estates, with strong commercial sense and stakeholder influence.