FM Operations Leader: Soft & Hard Services

Insight Executive Group Limited; Enfield; On-site; GBP 54,000 - 66,000; Full time

Job summary

Insight Executive Group Limited in London is seeking an experienced Operations Manager to lead the delivery of FM services on a major contract. You will oversee both hard and soft FM operations on site and work with client teams to ensure service excellence.

The role requires a strong managerial track record in FM, sound knowledge of commercial operations, and a degree or equivalent. The position is full-time and based in North London with salary up to £60,000 depending on experience.

Qualifications

• Managerial background in FM to add value to management and delivery of both Hard and Soft FM operations.
• Solid understanding of FM and Commercial Operations.
• Degree educated (or equivalent).

Responsibilities

• the operational delivery of all FM services (soft bias)
• working collaboratively with all the FM functions on the contract (in particular the Soft FM contract (cleaning and waste))
• establishing and maintaining relationships with individuals at all levels within the business and the client organisation
• ensuring the FM service provision with the contract is in line with the contractual SLAs, KPIs and other relevant performance parameters
• ensuring the integration of M&E and Soft Services to provide a high level of customer satisfaction.

Skills

Managerial FM experience

FM operations

Commercial operations

Education

Degree or equivalent

Job description

Insight Executive Group Limited in London is seeking an experienced Operations Manager to lead the delivery of FM services on a major contract. You will oversee both hard and soft FM operations on site and work with client teams to ensure service excellence.

The role requires a strong managerial track record in FM, sound knowledge of commercial operations, and a degree or equivalent. The position is full-time and based in North London with salary up to £60,000 depending on experience.