Campus Facilities Operations Lead

City st georges; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

City St George's, University of London, invites applications for an ambitious Assistant Facilities Operations Manager. You will lead multi-campus teams within our Estates, Environment and Facilities group, delivering Soft FM services and engaging senior stakeholders to ensure a safe, welcoming and compliant university environment.

You will deputise for the Facilities Operations Manager, participate in Duty Manager rosta, and drive continuous improvement across campus operations, including

Qualifications

• Experience managing Facilities Management or Soft FM services within a complex operational environment.
• Proven people management experience including performance management, absence management, coaching and staff development.
• Strong contract management experience, including SLA and KPI monitoring.
• Excellent communication, influencing and relationship-building skills.
• Experience managing budgets and delivering services within financial constraints.
• Strong problem-solving and decision-making skills.
• Ability to manage multiple priorities and respond effectively to changing operational demands.
• Commitment to delivering high-quality, customer-focused services.
• Experience of working collaboratively with diverse stakeholders and service users.

Responsibilities

• Lead teams and deputise for the Facilities Operations Manager when required.
• Deliver high-quality, customer-focused Facilities Management services across campus locations.
• Engage with senior stakeholders and drive operational excellence.
• Manage key service contracts, KPIs and SLAs with contractors and partners.
• Continuously seek improvements to services and processes.
• Champion health, safety and regulatory compliance across facilities operations.

Skills

Facilities Management

People management

Contract management

Communication

Budget management

Problem solving

Prioritisation

Stakeholder management

Customer focus

Job description

City St George's, University of London, invites applications for an ambitious Assistant Facilities Operations Manager. You will lead multi-campus teams within our Estates, Environment and Facilities group, delivering Soft FM services and engaging senior stakeholders to ensure a safe, welcoming and compliant university environment.

You will deputise for the Facilities Operations Manager, participate in Duty Manager rosta, and drive continuous improvement across campus operations, including