Strategic SMB CSM | Growth & Retention for DevOps SaaS

Gearset; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible home working

Long Term Incentive scheme

£1,500 personal development budget

Top-end hardware

Free lunch in the office

25 days holidays + bank holidays

Company pension (5% match)

Health care & life insurance

Discounted gym membership

Job summary

Gearset is seeking a Customer Success Manager for SMB to own a large portfolio of customers and act as their trusted advisor. You will drive adoption, uncover expansion opportunities, protect retention, and work withAccount Managers to progress commercial opportunities.

You will engage during discovery calls and product discussions, understanding each customer's Salesforce DevOps maturity and ambitions, and translate their needs into value for Gearset.

Qualifications

• Experience in a B2B customer-facing role such as Customer Success, Account Management, or Sales.
• Commercially curious and eager to uncover opportunities to grow customer relationships.
• Confident communicating with customers and leading discovery conversations.
• Able to convey complex technical topics with clarity and a desire to learn.

Responsibilities

• Own a large portfolio of customers (approx. 500 accounts) and deepen relationships to drive value.
• Identify expansion opportunities, protect retention, and increase product adoption across your portfolio.
• Lead discovery calls and product discussions to surface commercial opportunities.
• Collaborate with Account Managers, Product, Marketing, and Support to achieve meaningful outcomes for Gearset.

Skills

Customer facing experience

Commercial mindset

Communication skills

Organisation

Job description

Gearset is seeking a Customer Success Manager for SMB to own a large portfolio of customers and act as their trusted advisor. You will drive adoption, uncover expansion opportunities, protect retention, and work withAccount Managers to progress commercial opportunities.

You will engage during discovery calls and product discussions, understanding each customer's Salesforce DevOps maturity and ambitions, and translate their needs into value for Gearset.