Mid‑Market Customer Success Manager | Growth & Renewals

Gearset Limited; Cambridge; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Long-term incentive

Free lunch

25 days holiday

Pension plan (matching)

Development budget

Hardware provided

Health insurance

Enhanced family leave

Gym discounts

Job summary

Gearset is seeking a Mid-Market Customer Success Manager to own a portfolio of 80–100 customers, drive retention and sustainable account growth, and advocate for customers across teams.

You’ll work with Account Managers and cross-functional partners to understand customer needs, mitigate risks, and maximize value from Gearset. Training and growth opportunities are provided to expand your technical knowledge over time.

Qualifications

• Experience in Customer Success or Account Management with retention and growth responsibility.
• Able to learn technical concepts and explain to diverse audiences.
• Capable of identifying risks and opportunities and driving practical actions.
• Strong relationship-building with technical users and senior stakeholders.

Responsibilities

• Own renewal outcomes across your portfolio and mitigate risks.
• Build trusted relationships with users and senior decision-makers.
• Manage 80–100 customers and prioritise high-impact activities.
• Collaborate with Account Managers to uncover upsell opportunities.
• Maintain visibility of risks and opportunities with a clear action plan.

Skills

Customer Success

Account Management

Technical communication

Relationship building

Portfolio management

Sales collaboration

Tools

Salesforce DevOps

Job description

Gearset is seeking a Mid-Market Customer Success Manager to own a portfolio of 80–100 customers, drive retention and sustainable account growth, and advocate for customers across teams.

You’ll work with Account Managers and cross-functional partners to understand customer needs, mitigate risks, and maximize value from Gearset. Training and growth opportunities are provided to expand your technical knowledge over time.