Remote SMB Growth‑Driven Customer Success Manager

Gearset Limited; Cambridge; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Long Term Incentive scheme

£1,500 learning budget per year

25 days holiday + bank holidays

Company pension (5% match)

Bupa health care

Job summary

Gearset Limited is seeking a Customer Success Manager for our SMB segment. You will own a broad portfolio of approximately 500 accounts, acting as a trusted advisor to help customers achieve their Salesforce DevOps goals and maximise value from Gearset.

You’ll identify expansion opportunities, protect retention, and drive product adoption across your portfolio. You’ll collaborate with Account Managers, Renewals, Product, Marketing and Support to deliver meaningful outcomes and ensure ongoing

Qualifications

• Experience in a B2B customer-facing role such as Customer Success, Account Management, or Sales.
• Commercially curious and able to grow customer relationships.
• Confident speaking with customers and leading discovery conversations.
• Ability to convey complex technical topics with simplicity and eagerness to learn.
• Highly organised with ability to prioritise a large portfolio.

Responsibilities

• Own and manage a large portfolio of SMB customers, building relationships to understand goals and where Gearset can add value.
• Identify expansion opportunities, protect retention, and increase product adoption across your portfolio.
• Lead discovery calls and success reviews, coordinating with Account Managers and other teams.
• Surface commercial opportunities and support long-term customer success with cross-functional collaboration.
• Identify early signals of risk and engage proactively to keep customers on track.

Skills

Customer-facing experience

Commercial mindset

Discovery conversations

Communication skills

Organization & prioritisation

Job description

Gearset Limited is seeking a Customer Success Manager for our SMB segment. You will own a broad portfolio of approximately 500 accounts, acting as a trusted advisor to help customers achieve their Salesforce DevOps goals and maximise value from Gearset.

You’ll identify expansion opportunities, protect retention, and drive product adoption across your portfolio. You’ll collaborate with Account Managers, Renewals, Product, Marketing and Support to deliver meaningful outcomes and ensure ongoing