Strategic SMB Account Manager — Growth & Retention

Mimecast

Greater London

On-site

GBP 68,000 - 85,000

Full time

14 days+

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Job summary

Mimecast is seeking a dynamic SMB Account Manager to join our Customer Development team in the United Kingdom. You will manage existing Mimecast accounts (1–350 users), uncover upsell opportunities, reduce churn, and grow long-term relationships while collaborating with the Partner/Channel Development team.

Bring 1+ years IT sales experience, a track record of meeting quotas, and strong communication skills.

Qualifications

Sales experience with IT products or services.
History of meeting or exceeding sales quotas.
Experience in Direct and Indirect sales channels is ideal.
Understanding of corporate IT buying processes.
Strong commercial awareness and decision-making.
Excellent verbal and written communication skills.
Results-oriented with a proactive mindset.
Degree-level education preferred but not essential.

Responsibilities

Achieve sales targets and Upsell revenue goals in the assigned book of business.
Drive customer adoption and retention, minimize churn and downsell risk.
Collaborate with Partner/Channel Development to implement account plans.
Plan sales activities to meet revenue targets.
Build and maintain long-term relationships with existing accounts.
Identify opportunities for upsell and cross-sell within current customers.
Provide KPI reporting and maintain CRM hygiene.
Follow Mimecast's sales methodology and processes.
Monitor sales activities and report management information.
Work with cross-functional teams to support goals.
Attend training to develop relevant skills.