Senior Sales Manager, Customer Growth & Retention

Mimecast Limited; Greater London; Hybrid; GBP 140,000 - 210,000; Full time

Benefits offered by this job

Incentive plans

London HQ two days in office

Job summary

Mimecast Limited is seeking a Senior Sales Manager in Customer Development (Commercial) to lead a high-velocity, data-led upsell team across EMEA. You will coach Commercial Account Managers, drive revenue protection and growth, and oversee forecasting, pipeline reviews and disciplined CRM usage.

You’ll manage cross-functional relationships, build territory plans with Channel/Partner teams, and report KPIs to leadership while maintaining an emphasis on talent development and customer

Qualifications

• IT or SaaS sales and people leadership experience.
• Track record of hitting revenue quotas through others in a fast-paced environment.
• Strong data literacy and use of CRM/pipeline analytics to drive decisions.
• Familiarity with MEDDPICC or Force Management qualification framework.
• Excellent written and verbal communication with cross-functional collaboration.
• Degree-level education preferred; UK work eligibility; London HQ 2+ days in office.

Responsibilities

• Own and deliver monthly, quarterly and annual upsell targets across the book of business.
• Drive cross-sell, whitespace and incremental growth opportunities.
• Lead territory and account plans with Channel/Partner Development.
• Deliver rolling six-month forecasts and maintain credible pipeline discipline.
• Coach live deals, run bi-weekly pipeline inspections and address risks early.
• Maintain CRM discipline and analyze pipeline movement for forecast changes.
• Embed sales methodology and qualification framework across the team.
• Attract, retain and motivate a high-performing team with strong leadership.
• Build relationships with customers, partners and internal stakeholders; report KPI data to leadership.

Skills

SaaS sales

People leadership

Forecasting

CRM analytics

Territory planning

Education

Degree preferred

Tools

Salesforce

Snowflake

Job description

Mimecast Limited is seeking a Senior Sales Manager in Customer Development (Commercial) to lead a high-velocity, data-led upsell team across EMEA. You will coach Commercial Account Managers, drive revenue protection and growth, and oversee forecasting, pipeline reviews and disciplined CRM usage.

You’ll manage cross-functional relationships, build territory plans with Channel/Partner teams, and report KPIs to leadership while maintaining an emphasis on talent development and customer