Strategic Services Account Executive

Cisco Systems, Inc; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Cisco Systems, Inc in London is seeking an Account Executive to own the services strategy and lead high-value deals for Premium Services, driving incremental services growth across complex accounts.

You will collaborate with account teams, customer success, and services to expand coverage, upsell solutions, and ensure outcomes-based delivery. The role emphasizes long-term customer relationships, strategic planning, and accurate forecasting in a dynamic global business.

Qualifications

• Strong relationship-building skills with customers, partners, and Account Teams to qualify opportunities and identify customer challenges.
• Active participation in the internal sales process, starting with Strategic Account Planning, including the Adoption Accountability Plan, and concluding at deal closure.
• Majority of time spent on new opportunities and upselling services during renewal cycles to improve customer value.

Responsibilities

• Lead sophisticated, high-value deals by crafting tailored service solutions and negotiating terms with customers.
• Coordinate accounts within large or strategically significant regions to drive customer happiness and develop long-term service partnerships.
• Engage service buyers and influencers by connecting business struggles to meaningful implications and tailoring messaging to reflect broader value.
• Develop approaches from discovery to showcase Cisco’s value and ensure alignment with customer expectations.
• Improve sales process rigor and accurate forecasting while building strong relationships within accounts.

Skills

Relationship building

Negotiation

Account planning

Cross-functional collaboration

Forecasting

Job description

Cisco Systems, Inc in London is seeking an Account Executive to own the services strategy and lead high-value deals for Premium Services, driving incremental services growth across complex accounts.

You will collaborate with account teams, customer success, and services to expand coverage, upsell solutions, and ensure outcomes-based delivery. The role emphasizes long-term customer relationships, strategic planning, and accurate forecasting in a dynamic global business.