Strategic Service Scheduling & Coordination Lead

Munters; Wyboston; On-site; GBP 28,000 - 36,000; Full time

Job summary

Munters is seeking a Service Coordinator to plan and coordinate Service Engineer activities across planned maintenance, breakdowns and projects. You will allocate work, optimise routes, confirm appointments and ensure all work orders are accurate and complete.

The role requires strong organisation, proactive communication and the ability to balance workload with regional coverage. Experience in service planning or field-service coordination is preferred.

Qualifications

• Good general education, including GCSE English and Mathematics or equivalent.
• Previous experience in service coordination, planning, scheduling, logistics or customer support is preferred.

Responsibilities

• Plan and schedule planned maintenance, breakdown, commissioning, warranty and project visits.
• Allocate work to Service Engineers based on competence, location, availability and customer requirements.
• Maintain accurate engineer diaries and optimise routes to improve utilisation and reduce unnecessary travel.
• Confirm appointments with customers and provide timely updates when schedules change.
• Ensure work orders contain the correct scope, site information, permits, risk information and customer contacts.
• Coordinate parts, tools, access equipment and subcontract support so work can be completed as planned.
• Monitor outstanding work, overdue visits and schedule risks, escalating issues where required.
• Support urgent breakdown planning and reprioritise resources to meet customer needs.
• Review completed visits, service reports and follow-up requirements to support timely closure.
• Maintain accurate planning, customer and installed-base information within business systems.
• Work with Service Managers to balance workload, capacity, holidays, training and regional coverage.
• Contribute to service improvement activities and undertake projects assigned by the Line Manager.

Skills

Planning & coordination

Communication

Attention to detail

Problem-solving

Independence & teamwork

CRM systems

Education

GCSE English & Maths

Tools

Microsoft Office

CRM systems

Job description

Munters is seeking a Service Coordinator to plan and coordinate Service Engineer activities across planned maintenance, breakdowns and projects. You will allocate work, optimise routes, confirm appointments and ensure all work orders are accurate and complete.

The role requires strong organisation, proactive communication and the ability to balance workload with regional coverage. Experience in service planning or field-service coordination is preferred.