Strategic Service Delivery Lead — Team & Impact

Chaucer Group; England; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Pension

Medical insurance

Life insurance

Flexi benefits

Options to buy/sell holidays

Job summary

A leading insurance firm is seeking a Service Delivery Lead to oversee the service delivery operations and lead a key team within their Technology Group. The ideal candidate should have a strong background in Service Delivery, proven management skills, and the ability to think strategically. You will be responsible for coordinating across teams to ensure high-quality delivery while driving initiatives aligned with business objectives. This position offers a full-time role with numerous benefits in a diverse and inclusive culture.

Qualifications

• Proven management skills in a service delivery context.
• Ability to think strategically and make data-driven decisions.
• Experience with ITIL frameworks and service delivery workflows.

Responsibilities

• Oversee day-to-day service delivery operations to meet business goals.
• Lead, mentor and motivate the service delivery team.
• Act as primary contact for service-related matters and manage user expectations.
• Track service metrics and KPIs for performance monitoring.

Skills

Service Delivery experience

Analytical skills

Management skills

Problem-solving

Team leadership

Education

Relevant industry experience

Experience in a Service Delivery Management position

Job description

A leading insurance firm is seeking a Service Delivery Lead to oversee the service delivery operations and lead a key team within their Technology Group. The ideal candidate should have a strong background in Service Delivery, proven management skills, and the ability to think strategically. You will be responsible for coordinating across teams to ensure high-quality delivery while driving initiatives aligned with business objectives. This position offers a full-time role with numerous benefits in a diverse and inclusive culture.