Client Services Lead: Drive Teams & Client Impact

Medlock Partners; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A professional services organisation in the UK is seeking a driven Client Services Supervisor to join their growing team. You will lead a team of Client Services Executives, monitor KPIs, and ensure exceptional client experiences. The ideal candidate will have a proven supervisory background, excellent communication skills, and a focus on service delivery. This opportunity includes significant professional growth and the chance to influence operational improvements.

Qualifications

• Proven experience as a supervisor or team leader.
• Strong experience managing KPIs and performance metrics.
• Excellent written and verbal communication skills.

Responsibilities

• Lead and develop a team of Client Services Executives.
• Monitor KPIs and service standards for performance.
• Organise and prioritise workloads for efficiency.
• Maintain communication with senior stakeholders.

Skills

KPI management

Team leadership

Analytical skills

Communication skills

Problem-solving

Job description

A professional services organisation in the UK is seeking a driven Client Services Supervisor to join their growing team. You will lead a team of Client Services Executives, monitor KPIs, and ensure exceptional client experiences. The ideal candidate will have a proven supervisory background, excellent communication skills, and a focus on service delivery. This opportunity includes significant professional growth and the chance to influence operational improvements.