Insurance App Support Lead — AMS & PAS Delivery

Cubestech Ltd; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance technology firm seeks an experienced Application Support Delivery Lead with expertise in the Insurance domain. The role entails managing major incidents, coordinating teams, and ensuring service delivery governance in a hybrid environment. The ideal candidate will have strong experience with Policy Administration Systems, technical leadership skills, and a thorough understanding of incident management processes, including ITSM best practices. This opportunity is based in London, offering a collaborative and supportive work environment.

Qualifications

• Minimum 8 years of experience in Application Support within the Insurance domain.
• Hands-on experience with Subscribe PAS preferred.
• Proven track record in leading AMS / Production Support teams.

Responsibilities

• Own end-to-end resolution of major incidents (P1/P2).
• Lead technical and management bridge calls and coordinate multiple teams.
• Monitor AMS metrics and drive service improvements.

Skills

Application Support

Incident Management

Service Delivery

Stakeholder Communication

Technical Leadership

.NET

SQL

Tools

ServiceNow

Remedy

ITSM tools

Job description

A leading insurance technology firm seeks an experienced Application Support Delivery Lead with expertise in the Insurance domain. The role entails managing major incidents, coordinating teams, and ensuring service delivery governance in a hybrid environment. The ideal candidate will have strong experience with Policy Administration Systems, technical leadership skills, and a thorough understanding of incident management processes, including ITSM best practices. This opportunity is based in London, offering a collaborative and supportive work environment.