Strategic Service Delivery Lead for Transformation Programs

Usyd

Tees Valley

On-site

GBP 89,000 - 110,000

Full time

5 days ago

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Benefits offered by this job

Flexible working options

Fitness passport

Staff study benefit

Onsite healthcare GP

Tax-efficient salary packaging

Staff discounts

University parking

Recognition of leading University

Job summary

The University of Sydney is seeking an experienced Service Delivery Manager to provide strategic leadership and operational oversight for a dedicated stream within a major University-wide transformation program. You will shape the future by turning strategic objectives into tangible outcomes benefiting staff, students, and the wider community.

This is a high-impact leadership role at a world-class university, with responsibility for steering large-scale change initiatives, embedding service

Qualifications

Tertiary qualifications in Business, Operations, Strategy, Psychology, Change Management, or equivalent.
7–10 years of relevant experience, including 3–5 years in a management or leadership role.
Demonstrated experience in managing operational delivery within a strategic transformation context.
Experience applying design thinking and service design to co-create user-centered, scalable service models.
Extensive professional knowledge in the Higher Education sector.
Familiarity with delivery methodologies (e.g., Agile, Waterfall).
Familiarity with service design and operating model methodologies (e.g., User Journey Mapping, Service Blueprinting, Personas).
Proven ability to lead cross-functional teams and influence executive stakeholders across diverse organisational areas.
Strong judgement and problem-solving skills.

Responsibilities

Lead the delivery of defined functional program stream(s) within scope, timelines, and quality standards.
Champion service design principles to align transformation with the institutional service blueprint and target operating model.
Manage and coordinate teams of experienced professionals who operate with autonomy and discretion.
Shape and govern stream-specific delivery frameworks, tailoring governance structures to delivery needs.
Partner with senior leaders within stream delivery area to ensure alignment and delivery of program outcomes.