Senior Manager, Enrolment Services

Usyd; Tees Valley; On-site; GBP 73,000 - 98,000; Full time

Job summary

University of Sydney invites a Senior Manager, Enrolment Services to lead the Enrolment Services team within Student Services. Working with the Director, you will drive delivery of enrolment services across the student lifecycle and lead strategic initiatives to improve service quality and team performance.

You will partner with senior stakeholders, manage workforce planning, and oversee complex HR matters while delivering data-driven insights to optimise the student experience.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Experience leading large service delivery teams in complex organisations.
• Experience in student administration or services and understanding student experience.
• Experience managing client services using ServiceNow or similar platforms.
• Experience in workforce planning, people leadership, performance management, and HR matters.

Responsibilities

• Lead the Enrolment Services team and align resources to deliver high-quality services.
• Oversee operational planning and delivery across the student lifecycle.
• Drive continuous improvement of enrolment systems and processes.
• Provide strategic advice on enrolment performance, risks and opportunities.
• Build strong stakeholder partnerships to support service delivery and initiatives.
• Collaborate with Director and senior stakeholders across the University.

Skills

Senior management

Student services

ServiceNow

Workforce planning

People leadership

Performance management

HR matters

Financial management

Education

Bachelor's degree

Tools

ServiceNow

Job description

• Full time, fixed term until 31st January 2028
• Lead Enrolment Services and drive improvements that enhance the student experience
• Base Salary $162,528 + 17% superannuation

About the opportunity

An exciting opportunity exists for a Senior Manager, Enrolment Services to lead the Enrolment Services team within Student Services. Working closely with the Director, Student Services and senior stakeholders, you will lead the effective delivery of enrolment services across the student lifecycle while driving strategic initiatives, service improvements and a positive, high-performing team culture.

Your key responsibilities will be to:

• work closely with the Director, Student Services, senior leaders, students and key stakeholders across the University
• lead the Enrolment Services team, aligning workforce and resources to deliver high-quality services
• oversee operational planning and delivery of enrolment services across the student lifecycle
• drive continuous improvement of enrolment systems, processes and services to enhance the student experience
• provide strategic advice and insights on enrolment services, operational performance, risks and opportunities
• build strong stakeholder partnerships to support effective service delivery and strategic initiatives.

About you

• proven senior management experience leading large service delivery teams within a complex organisational environment
• demonstrated experience in student administration or student services, with an understanding of issues impacting the student experience
• demonstrated experience managing client services using ServiceNow or similar service management platforms
• demonstrated capability in workforce planning, people leadership, performance management and resolving complex HR matters
• experience in financial management, resource planning and managing operational priorities and performance
• relevant bachelor’s degree or an equivalent combination of relevant training and experience.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks and declarations

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer.

Applications Close

Sunday 18 October 2026 11:59 PM