Strategic Service Delivery Lead — Client Partnerships

Arvato; Coleshill CP; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave plus 8 bank holidays

Pension contribution

Life assurance policy that pays out 4 x Salary

Employee Assistance Programme

Employee Discount Scheme

Free Parking

Job summary

A leading logistics company in Coleshill is looking for a Senior Service Delivery Manager to ensure exceptional client service. You will manage client relationships, monitor service delivery performance, and lead improvement initiatives. The ideal candidate has experience in service delivery or account management within logistics. The role offers competitive benefits including annual leave and pension contributions.

Qualifications

• Proven experience in service delivery, ideally within logistics or distribution.
• Strong understanding of operational processes and performance metrics.
• Commercial awareness and attention to detail in managing SLAs.

Responsibilities

• Build trusted relationships with key clients and understand their needs.
• Monitor service delivery performance against KPIs.
• Lead regular client review meetings to share insights.
• Drive continuous improvement initiatives.
• Identify opportunities for growth within existing accounts.

Skills

Service delivery experience

Account management

Strong communication skills

Problem-solving

Stakeholder management

Job description

A leading logistics company in Coleshill is looking for a Senior Service Delivery Manager to ensure exceptional client service. You will manage client relationships, monitor service delivery performance, and lead improvement initiatives. The ideal candidate has experience in service delivery or account management within logistics. The role offers competitive benefits including annual leave and pension contributions.