Global Account & Service Delivery Lead (Hybrid)

ATC Computer Transport & Logistics; Slough; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Competitive market salary

Performance-based bonus

Flexible/hybrid working environment

AIG Virtual Care Programme

Company pension plan

Work from abroad 30 days per year

Opportunities for professional development

Sports & social club

Job summary

A leading logistics services provider is seeking a Service Delivery Lead to manage key client accounts, ensuring smooth operations and project delivery. The role supports the Key Account Manager, requires strong negotiation and problem-solving skills, and offers a hybrid working environment with opportunities for travel across Europe. Candidates should demonstrate excellent communication abilities and a strong understanding of customer needs.

Qualifications

• Experience in account management or client services is desirable.
• Ability to manage complex tasks and support business growth.

Responsibilities

• Support Key Account Manager in account operations.
• Serve as operational point of contact for customers.
• Oversee day-to-day operations ensuring seamless service delivery.
• Coordinate and track projects to meet deadlines.

Skills

Strong negotiation skills

Problem-solving skills

Excellent communication skills

Interpersonal skills

Education

Bachelor's degree in business or related field

Job description

A leading logistics services provider is seeking a Service Delivery Lead to manage key client accounts, ensuring smooth operations and project delivery. The role supports the Key Account Manager, requires strong negotiation and problem-solving skills, and offers a hybrid working environment with opportunities for travel across Europe. Candidates should demonstrate excellent communication abilities and a strong understanding of customer needs.