Strategic Service Architect (Remote)

Ingram Micro; Northwich; Remote; GBP 65,000 - 85,000; Full time

Job summary

Ingram Micro, Inc. is looking for a Service Architect to enhance customer engagement. You will design innovative service solutions and oversee complex, multi-service opportunities.

The role demands strong technical knowledge and effective stakeholder engagement up to CxO level, alongside an ITIL certification. Join us to shape the future of our service offerings and drive meaningful outcomes for our customers.

Qualifications

• Proven experience in a Service Architect, Solution Architect, or similar role.
• Strong understanding of Managed Services, Professional Services, and support models.
• Broad technical knowledge across IT infrastructure (Networking, Compute, and Public Cloud).
• Demonstrable experience designing and scoping complex, multi-service solutions.
• Excellent commercial awareness, including pricing and solution modelling.
• Experience engaging with customers and stakeholders up to CxO level.
• ITIL Foundation (or higher) qualification.

Responsibilities

• Collaborate with sales teams and partners to design innovative service solutions.
• Take ownership of complex, multi-service opportunities.
• Evolve existing service portfolio and help shape new offerings.
• Position yourself as a thought leader within the business.

Skills

Service Architect experience

Managed Services understanding

IT infrastructure knowledge

Solution design expertise

Commercial awareness

Customer engagement skills

ITIL Foundation qualification

Job description

Ingram Micro, Inc. is looking for a Service Architect to enhance customer engagement. You will design innovative service solutions and oversee complex, multi-service opportunities.

The role demands strong technical knowledge and effective stakeholder engagement up to CxO level, alongside an ITIL certification. Join us to shape the future of our service offerings and drive meaningful outcomes for our customers.