Remote Service Architect - ITIL & Enterprise Design

Rsgroup; Corby; Remoto; GBP 75.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

Market-competitive base salaries

Employee recognition programme

Pension / retirement plan

Wellbeing benefits

Resumo da vaga

RS Group is seeking a Service Architect to design and govern IT services across the lifecycle, with a focus on CX, XLAs, and continuous improvement. This remote role welcomes UK-based applicants, offering strategic oversight from strategy through operation within a flexible, global RS environment.

The role requires ITIL 4 expertise, governance experience, and strong stakeholder management. You will work with Supply Chain and Digital & Technology teams to drive optimal service value and cost

Qualificações

• Experience with ITIL 4 practices across service value system and lifecycle.
• Proven ability to lead ITSM programs and align with business goals.
• Experience designing service architectures and governance artifacts.

Responsabilidades

• Collaborate with leaders and stakeholders to align services with enterprise goals and roadmaps.
• Facilitate ITIL strategy, design, and transition stages in the service lifecycle.
• Develop CX maps and XLAs alongside SLAs.
• Ensure service lifecycle alignment through business analysis and strategic planning.
• Manage all service activities from introduction to go-live and CI.
• Represent service needs in project phases and verify key requirements.
• Update models, templates, and documentation for long-term sustainability.
• Define resourcing, costs, and licenses for service delivery.
• Develop financial models: ROI, TCO, and portfolio planning.
• Validate service outcomes using KPIs and performance measures.
• Coordinate with third-party suppliers for timely deliverables.
• Oversee Early Life Support to ensure smooth transition to live operation.

Conhecimentos

ITIL 4

ITSM Leadership

ServiceNow

TOGAF

Stakeholder mgmt

Business analysis

Project management

Financial modelling

Ferramentas

ServiceNow

TOGAF

Descrição da vaga

RS Group is seeking a Service Architect to design and govern IT services across the lifecycle, with a focus on CX, XLAs, and continuous improvement. This remote role welcomes UK-based applicants, offering strategic oversight from strategy through operation within a flexible, global RS environment.

The role requires ITIL 4 expertise, governance experience, and strong stakeholder management. You will work with Supply Chain and Digital & Technology teams to drive optimal service value and cost