Remote IT Service Architect: Strategy to Operations

RS UK & Ireland; Corby; Remoto; GBP 80.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Pension plan

Life assurance

Health coverage

Employee assistance program

Resumo da vaga

RS UK & Ireland is hiring a Service Architect to design IT services end-to-end, from strategy through operation and CI. You will define standards, policies, and architectures, while balancing customer experience and business value.

You will lead in ITIL processes, engage stakeholders early, and work across IT/Business to align services with roadmaps. A remote, UK-wide role offers flexibility and complex, impactful responsibilities.

Qualificações

• Proven ITSM experience with ITIL 4 practices across service lifecycle.
• PM methodology exposure: Prince2 or PMP.
• Strong governance, pipeline, catalogue design, and CI methods.
• Translate business needs into service artifacts and docs.
• Exposure to IT/Domain areas like Digital, SaaS or SAP.

Responsabilidades

• Collaborate with leaders to align services with enterprise roadmaps.
• Facilitate ITIL strategy, design and transition stages.
• Develop customer journey maps with CX and XLAs.
• Ensure lifecycle alignment with business needs and expectations.
• Create service artifacts: SLAs, design packs, risk analyses, deployment plans.
• Interface with third-party suppliers and manage delivery across phases.

Conhecimentos

ITIL 4

Prince2/PMP

Service governance

Requirements translation

Architecture design

Stakeholder engagement

Complex environments

Third-party management

Ferramentas

ServiceNow

TOGAF

Descrição da vaga

RS UK & Ireland is hiring a Service Architect to design IT services end-to-end, from strategy through operation and CI. You will define standards, policies, and architectures, while balancing customer experience and business value.

You will lead in ITIL processes, engage stakeholders early, and work across IT/Business to align services with roadmaps. A remote, UK-wide role offers flexibility and complex, impactful responsibilities.