Remote Service Architect – Digital Transformation Lead

slihrms; Cheltenham; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Job summary

AtkinsRéalis in the United Kingdom seeks a Senior Service Management professional to lead advisory services across the full range of ITIL-based practices and service architectures. You will drive collaborative stakeholder engagement, mentor teams, and assure new service designs while aligning with business goals.

The role emphasizes flexible and hybrid working, with focus on delivering strategic roadmaps and performance improvements across complex client portfolios.

Qualifications

• Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
• Expertise in creating high quality roadmaps and plans in relation to the full-service portfolio, tracking and reporting to stakeholders on changes and progress.
• Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
• Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
• Proficiency in monitoring service performance, identifying underlying trends and working at a mid-organisational level to identify & implement creative solutions to remediate issues.
• Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.

Responsibilities

• Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task and service performance and respond to customer enquiries and concerns.
• Subject Matter Expertise: Responsible for providing advisory services across the whole range of Service Management, Service Architecture and Service Design both internally and to our customers.
• Service Assurance: Responsible for providing assurance to new service architectures and designs. Able to undertake assurance of existing service practices, processes and capabilities.
• Technical and Team Leadership: Able to lead team with mixed responsibilities including members from our customers and partner organisations; providing coaching, mentoring, pastoral care and technical leadership, in a service management / architecture environment.

Skills

ITIL4 Practices

Service Management

Stakeholder Engagement

Strategic Thinking

Leadership

Architecture

Tools

TOGAF

VeriSM

COBIT

IT4IT

SIAM

Job description

AtkinsRéalis in the United Kingdom seeks a Senior Service Management professional to lead advisory services across the full range of ITIL-based practices and service architectures. You will drive collaborative stakeholder engagement, mentor teams, and assure new service designs while aligning with business goals.

The role emphasizes flexible and hybrid working, with focus on delivering strategic roadmaps and performance improvements across complex client portfolios.