Strategic Service Delivery Manager

Ingram Micro Inc.; Warrington; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Holiday allowance

Birthday off

Employee referral bonus

Wellness room

Career development

Job summary

Ingram Micro is seeking a Service Delivery Manager to oversee contractual deliverables and the end-to-end customer service experience for assigned accounts. You will ensure governance, optimise service delivery, and drive improvements to protect margins and client satisfaction.

You will collaborate with the Account Manager and sales support to recognise new opportunities, manage risks, and report on performance against SLAs and KPIs, while maintaining strong client relationships.

Qualifications

• Proven experience in a service delivery or similar managerial role in IT.
• Excellent communication with clients and internal teams.
• Strong understanding of account management and KPI delivery.

Responsibilities

• Oversee end-to-end service delivery for assigned accounts.
• Ensure governance and compliance with contractual deliverables.
• Collaborate with Account Manager and sales support to identify opportunities.
• Monitor KPIs and drive service improvements to reduce costs.
• Lead risk management and ensure CSATs are completed monthly.
• Prepare and maintain service delivery documentation and reporting.

Skills

Service delivery

IT industry experience

Stakeholder engagement

Governance & KPIs

ITIL knowledge

Job description

Ingram Micro is seeking a Service Delivery Manager to oversee contractual deliverables and the end-to-end customer service experience for assigned accounts. You will ensure governance, optimise service delivery, and drive improvements to protect margins and client satisfaction.

You will collaborate with the Account Manager and sales support to recognise new opportunities, manage risks, and report on performance against SLAs and KPIs, while maintaining strong client relationships.