Strategic SaaS TAM for AI-Enabled Transformations

Apply; Ireland; On-site; GBP 77,000 - 111,000; Full time

Job summary

ClickUp is seeking a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role blends customer leadership, workflow design, technical problem solving, and change management to deliver measurable business value.

You’ll own complex engagements from discovery through rollout, guide governance across teams, and drive adoption of automation and AI while maintaining momentum and ensuring successful

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
• Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
• A clear ownership mindset and track record of driving outcomes rather than operating reactively.

Responsibilities

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.

Skills

Customer-facing experience

SaaS implementations

Workflow design

Executive stakeholder communication

Job description

ClickUp is seeking a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role blends customer leadership, workflow design, technical problem solving, and change management to deliver measurable business value.

You’ll own complex engagements from discovery through rollout, guide governance across teams, and drive adoption of automation and AI while maintaining momentum and ensuring successful