Strategic Road Freight Account Manager

Cardinal Global Logistics; Manchester; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

The Cardinal Partnership in Manchester is seeking a Road Freight Account Manager to oversee road freight shipments and manage assigned customer accounts from booking to final delivery. You will be the main contact for customers, coordinating with suppliers and internal teams to ensure timely and accurate updates.

You will negotiate supplier rates, prepare quotations, monitor market trends and costs, and help maintain profitable margins while delivering exceptional service to our 6000+ customers.

Qualifications

• Clear and confident communication with customers, suppliers, hauliers and internal teams.
• Strong organisation, prioritisation and attention to detail when handling shipments, documentation and costing.
• Able to identify problems early and respond in a timely and practical way.
• Positive, proactive and customer-focused approach to work.
• Ability to work effectively as part of a team and contribute professionally to discussions.
• Commercial awareness when quoting, costing and selecting carriers.

Responsibilities

• Manage and oversee road freight shipments from origin to delivery.
• Act as a main point of contact for assigned customers, providing accurate and timely updates.
• Collaborate with overseas offices, partners, suppliers and hauliers to arrange transportation.
• Negotiate and review supplier rates to support cost-effective solutions for customers.
• Select appropriate carriers, routes and service options based on customer requirements.
• Prepare customer quotations and monitor market rates in collaboration with relevant teams.
• Track shipment status and proactively manage delays, exceptions or service issues.
• Coordinate with suppliers and hauliers to support smooth and timely delivery.
• Complete invoicing, costing and file management accurately, maintaining appropriate profit margin.
• Support client relationship building, including customer visits with sales colleagues where required.
• Demonstrates clear, professional communication with customers, suppliers, colleagues and internal stakeholders.
• Works collaboratively, supports colleagues and contributes positively to team standards and customer outcomes.
• Takes a proactive and practical approach to problem solving, escalating issues early where needed.
• Shows strong attention to detail, personal ownership and commitment to accurate, timely work.

Skills

Communication

Organisation

Problem solving

Customer focus

Teamwork

Freight systems

Microsoft Office

Carrier selection

Tools

Freight systems

Microsoft Office

Job description

The Cardinal Partnership in Manchester is seeking a Road Freight Account Manager to oversee road freight shipments and manage assigned customer accounts from booking to final delivery. You will be the main contact for customers, coordinating with suppliers and internal teams to ensure timely and accurate updates.

You will negotiate supplier rates, prepare quotations, monitor market trends and costs, and help maintain profitable margins while delivering exceptional service to our 6000+ customers.