Strategic Retail CS Manager for Enterprise Accounts

Zebra Technologies; Bourne End; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

25 days vacation

Volunteer time off (32 hours)

Bonus scheme

Training and development

Annual bonuses

Pension scheme 7% match

Private medical and dental

Cycle to work

Employee Assistance Program

Referral bonus

Job summary

Zebra Technologies seeks a Strategic Customer Success Manager to lead post-sales engagements for major UK retail accounts. You will build trusted advisor relationships, drive usage, renewals, and expansions, and collaborate with sales, engineering, and product teams.

This field-based role offers UK travel with access to hubs in Bourne End and London, focusing on strategic ROI and long-term value for enterprise customers.

Qualifications

• 8+ years in Customer Success, strategic account or commercial roles in tech.
• Experience managing complex, high-value enterprise retail accounts preferred.
• Proven track record with SaaS and/or hardware products and renewals.

Responsibilities

• Build trusted advisor relationships at senior/C-suite levels across 5–6 tier-1 accounts.
• Lead quarterly business reviews focused on usage, ROI, and strategic alignment.
• Forecast renewals and manage multi-year recurring revenues in Salesforce.
• Identify growth opportunities and coordinate with sales for expansions.
• Serve as senior escalation point, mobilising cross-functional teams to resolve issues.

Skills

Customer Success

Strategic Account Mgmt

SaaS & Hardware

Executive communication

Tools

Salesforce

Job description

Zebra Technologies seeks a Strategic Customer Success Manager to lead post-sales engagements for major UK retail accounts. You will build trusted advisor relationships, drive usage, renewals, and expansions, and collaborate with sales, engineering, and product teams.

This field-based role offers UK travel with access to hubs in Bourne End and London, focusing on strategic ROI and long-term value for enterprise customers.