Strategic CSM for Enterprise Retail (Remote)

Zebra-Technologies; Bourne End; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

25 days vacation

Volunteer time off (up to 32 hours)

Annual bonuses

Pension scheme

Private medical and dental

Cycle to work

Job summary

Zebra Technologies is seeking a Strategic Customer Success Manager to lead post-sales engagement for 5–6 major enterprise retail accounts in the UK. You will drive adoption of core hardware and SaaS products, partnering with Account Managers, Solutions Engineers, and executives to renew contracts and identify expansion opportunities.

This field-based role has no mandatory office attendance, with access to Bourne End and London hubs.

Qualifications

• 8+ years in Customer Success, Strategic Account Management, or Commercial Client relationships within tech.
• Experience with managing 1–6 enterprise accounts in a Retail context is preferred.
• Strong negotiation skills with multi-year recurring revenue renewals.

Responsibilities

• Build trusted advisor relationships at senior/C-suite levels across 5–6 enterprise retail accounts.
• Lead quarterly business reviews focused on usage, ROI, and alignment.
• Forecast renewals and expansion opportunities in Salesforce.
• Coordinate cross-functional teams to resolve high-impact issues.
• Identify technology refresh cycles and new software use cases with sales.

Skills

Strategic Accounts

Customer Success

SaaS experience

Contract Negotiation

C-suite Communication

Salesforce

Cross-functional

Tools

Salesforce

Job description

Zebra Technologies is seeking a Strategic Customer Success Manager to lead post-sales engagement for 5–6 major enterprise retail accounts in the UK. You will drive adoption of core hardware and SaaS products, partnering with Account Managers, Solutions Engineers, and executives to renew contracts and identify expansion opportunities.

This field-based role has no mandatory office attendance, with access to Bourne End and London hubs.